authenticator not providing codes

Question

my authenticator is not providing codes for ******@seatosandplumbing.com since i have replaced my phone

Answer 1

Dear Robert Ryan 

Thank you for posting your question in the Microsoft Q&A forum.   

According to your issue, I understand you are unable to get the two-factor authentication (2FA) code from the Microsoft Authenticator app after switching to a new device.   With the Authenticator app, it’s tied to your physical device if you lose or replace the device, the authenticator codes are lost. Thats is why when you change new device, access your old account with the old device first, remove the old Authenticator, then set up the new phone. This ensures you won’t lose access during the transition.  

In case you lost your old account, may I know if you know any other Global Administrators in your organization?  

If yes, please ask them to follow this article to proceed to reset your 2FA so that you could re-register again: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn 

In case you are the only Global Administrator and you are completely locked out from the tenant. You might need to contact us via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.  

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.