Azure Service Health Alerts, only receiving

Question

Azure Service Health Alerts, only receiving

Claire Thomson 0

Have configured Azure Service Health Alerts for all (Security advisory, Health advisories, Planned maintenance, Service issues) for two different squads via email

One account is receiving all notifications
One account is only receiving service issue notifications

both are configured with the same regions

Any thoughts on why the second account wouldn't get maintenance/advisories etc?

Claire Thomson 0 Reputation points

2025-06-05T08:51:06.5033333+00:00

Thanks for the response, I can confirm

Contactable email adress is correct or they would not be receiving the service issues and there are no filters/rules
action group has all types and regions are the same on both.

subscription role and service health dashboard via portal should have no bearing on email alerts

Any other possibilities?
Ranashekar Guda 2,825 Reputation points Moderator

2025-06-05T19:24:46.5266667+00:00

Hello @Claire Thomson,
Thanks for confirming those details. Since setup looks correct, it's worth checking if the alert rules are scoped to the same subscriptions and regions. Maintenance and advisory alerts may not trigger if there’s no relevant event for that scope. Also, these alerts can sometimes be delayed or quarantined by email security systems.
Finally, reviewing Azure Monitor's alert history can confirm if the alerts were actually triggered. You could also try a test alert with both emails in the same action group to help isolate the issue.
Ranashekar Guda 2,825 Reputation points Moderator

2025-06-09T16:28:36.6733333+00:00

Hello @Claire Thomson,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Claire Thomson 0 Reputation points

2025-06-10T09:25:16.4033333+00:00

thanks for the update, everything was as expected, it turns out the alert was in the service health but the alert didn't trigger - have opened a case with support who are investigating it for me - thanks for your help though
Ranashekar Guda 2,825 Reputation points Moderator

2025-06-10T18:16:05.2966667+00:00

Hello @Claire Thomson,
Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

1 answer

Your answer

Claire Thomson 0 Reputation points

2025-06-05T08:51:06.5033333+00:00

Thanks for the response, I can confirm

Contactable email adress is correct or they would not be receiving the service issues and there are no filters/rules
action group has all types and regions are the same on both.

subscription role and service health dashboard via portal should have no bearing on email alerts

Any other possibilities?
Ranashekar Guda 2,825 Reputation points Moderator

2025-06-05T19:24:46.5266667+00:00

Hello @Claire Thomson,
Thanks for confirming those details. Since setup looks correct, it's worth checking if the alert rules are scoped to the same subscriptions and regions. Maintenance and advisory alerts may not trigger if there’s no relevant event for that scope. Also, these alerts can sometimes be delayed or quarantined by email security systems.
Finally, reviewing Azure Monitor's alert history can confirm if the alerts were actually triggered. You could also try a test alert with both emails in the same action group to help isolate the issue.
Ranashekar Guda 2,825 Reputation points Moderator

2025-06-09T16:28:36.6733333+00:00

Hello @Claire Thomson,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Claire Thomson 0 Reputation points

2025-06-10T09:25:16.4033333+00:00

thanks for the update, everything was as expected, it turns out the alert was in the service health but the alert didn't trigger - have opened a case with support who are investigating it for me - thanks for your help though
Ranashekar Guda 2,825 Reputation points Moderator

2025-06-10T18:16:05.2966667+00:00

Hello @Claire Thomson,
Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 1

Hello @Claire Thomson,
There could be several reasons why the second account is only receiving service issue notifications and not the maintenance or advisory notifications, even though both accounts are configured similarly.

Here are some potential factors to consider:

Contactable Email Address: Ensure that the email address configured for the second account is correct and contactable. If there are issues with the email address, notifications may not be delivered.
Action Group Configuration: Verify that the action groups for the second account are set up correctly to include all types of notifications (Security advisory, Health advisories, planned maintenance, Service issues). It's possible that the action group for the second account is not configured to send all types of alerts.
Subscription Role Permissions: Check if the second account has the necessary permissions to receive all types of notifications. The account should have the appropriate role assigned to receive alerts for security advisories and maintenance notifications.
Email Filters and Rules: Investigate if there are any email filters or rules set up in the second account's email client that might be affecting the delivery of certain notifications.
Regional Settings: Although you mentioned that both accounts are configured with the same regions, double-check to ensure that there are no discrepancies in the region settings that could affect the notifications.
Service Health Dashboard: Log into both accounts and navigate to the Service Health Dashboard to ensure that the alert types are indeed listed and activated for both.

Kindly refer below links:

Configure Azure Service Health alerts

Stay informed about Azure security issues

Hope this helps. Do let us know if you any further queries.

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Azure Service Health Alerts, only receiving

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