One Drive - How to fix not all subfolders being shared

Question

One Drive - How to fix not all subfolders being shared

QU 5

In the last couple weeks several users of our One Drive no longer can see all the subfolders. At the highest level is a folder called QU and the 11 guild chapters each have a subfolder under the main folder QU. I shared a view link to the QU president and they could see all the chapters until about 2 weeks ago and now they only see one of the 11 chapters. When I share the link with myself as a plain person, not the One Drive admin, I also only see the one chapter. We use Microsoft 365 Live.

I have read several help articles; there doesn't seem to be any advance setting button when I go to "Share / Manage Access".

We have had similar problems in other folders where a person could see all the subfolders a few days ago and now they only see a couple subfolders.

Any help/insight would be appreciated.

Thank you,

Stephanie

1 answer

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Answer 1

Austin-H 3,125 Microsoft External Staff Moderator

Hi @QU,

Good day! Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, I understand that you're experiencing an issue where you can't see all subfolders in some shared folders on OneDrive, for example, the "QU" folder and its sub-chapter folders.

I've researched and I also tested one method and found it to be quite fast and simple: creating a new folder and then moving the files. This might be a bit inconvenient, but I think maybe you should try it.

Additionally, you can find detailed information about Files and Folders in the official Microsoft documentation here: Share OneDrive files and folders - Microsoft Support

If you've tried and it still doesn't work, please create the ticket to Microsoft Support Team Contact - Microsoft Support

Hopefully, this helps clarify your situation. Please ask if you have any other questions. I'm always here and ready to help you with anything.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, feel free to click "Comment".

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Austin-H 3,125 Reputation points Microsoft External Staff Moderator

2025-06-09T02:24:21.2633333+00:00

Hi @QU,

I hope this response finds you well.

May I know if you have any updates/replies?

I am looking forward to your answer.
Austin-H 3,125 Reputation points Microsoft External Staff Moderator

2025-06-09T23:55:12.6+00:00

Hi @QU,

I hope this response finds you well.

May I know if you have any updates/replies?

I am looking forward to your answer.
QU 5 Reputation points

2025-06-10T00:08:10.9066667+00:00

Hello, making new folders will not solve the problem overall. Everything worked fine until 2 weeks ago when some of the subfolders stopped showing for some of the users. How do I set the subfolders back to having the same properties/ permissions as the parent folder?

thank you
Austin-H 3,125 Reputation points Microsoft External Staff Moderator

2025-06-11T23:51:22.4366667+00:00

Hi @QU,

Thanks for your answer.

Except from the step re-sharing, I have not thought of any better ways for now. As you are using M365 Live (personal/family M365 plans), the sharing settings is not similar to OneDrive for Business sharing options as all of the links are shared with the option "Anyone with a link" and it also applies to sub-folders inside it. I've managed to do this from my own testing environment with my personal Microsoft account, but the issue did not happen.

Please follow my first response to create ticket to M365 Support Team for personal account for further troubleshooting steps.

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One Drive - How to fix not all subfolders being shared

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