Issue with "+Add New" Button in Microsoft Teams Approvals App (Business Standard)

Question

Dear Microsoft Teams Support,

I am writing to report an issue with the Microsoft Teams Approvals app.

Issue Summary:

• I am using a Microsoft 365 Business Standard license.

Previously, I was able to click the "+Add New" button within the Approvals app to add custom fields in a request type.

However, I am now unable to click this button — it is unresponsive or disabled.

I have:

Verified all settings.

  Tried clearing Teams cache and reinstalling the app.
  
     Tested the behavior on both desktop and web versions.
     
        Created a **new user with the same license and settings**, but the issue remains.
        

Additional Observation:

A user with a Microsoft 365 Business Basic license and no admin rights can still use the "+Add New" button without issue.

This suggests that the problem may be related to a recent app update, licensing conflict, or a bug affecting Business Standard users.

Request:

Please investigate or escalate this issue to Microsoft, as this impacts our ability to manage and create custom request types in the Teams Approvals app.

Thank you for your assistance.Dear [Admin Name] / Microsoft Support,

I am writing to report an issue with the Microsoft Teams Approvals app.

Issue Summary:

I am using a Microsoft 365 Business Standard license.

Previously, I was able to click the "+Add New" button within the Approvals app to add custom fields in a request type.

However, I am now unable to click this button — it is unresponsive or disabled.

I have:

Verified all settings.

  Tried clearing Teams cache and reinstalling the app.
  
     Tested the behavior on both desktop and web versions.
     
        Created a **new user with the same license and settings**, but the issue remains.
        

Additional Observation:

A user with a Microsoft 365 Business Basic license and no admin rights can still use the "+Add New" button without issue.

This suggests that the problem may be related to a recent app update, licensing conflict, or a bug affecting Business Standard users.

Request:

Please investigate or escalate this issue to Microsoft, as this impacts our ability to manage and create custom request types in the Teams Approvals app.

Thank you for your assistance.

Answer 1

Hi @rene liu

Thank you for reaching out to the Microsoft Q&A Forum. 

I understand how frustrating it can be when the "+Add New" button stops responding, especially after you've already tried several troubleshooting steps. 

If you’re an admin, you can sign in to the Teams admin center to check the settings. If not, please ask your admin to help you take a look. Once there, go to Teams apps > Manage apps, search for Approvals, and review the Users and groups as well as the Permissions settings to make sure everything looks correct.

If the issue persists after checking these settings, I suggest raising a support ticket. 

As a forum moderator, my ability to assist is limited to general guidance — I don’t have access to backend tools or system-level diagnostics needed to fully investigate this issue. Therefore, I recommend raising a support ticket directly with Microsoft 365 Support. Their team has the right tools and permissions to dive deeper into your environment, check for any hidden issues or conflicts, and escalate to the product team if necessary.  

To create a support ticket, you need admin privileges. If you are the Microsoft 365 admin of your organization, you can sign in to the Microsoft 365 admin center with your admin account, select Support > Help and support, enter your question, and select Contact support. Otherwise, please refer to How do I find my Microsoft 365 admin? - Microsoft Support. 

I appreciate your understanding on this, and I hope they can get this sorted out for you quickly. 

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Answer 2

Hello rene liu,
To resolve the issue with the unresponsive "+Add New" button in the Microsoft Teams Approvals app, first check the Teams Admin Center to ensure there are no app permission or setup policies restricting access to this feature for Business Standard users. If policies are fine, try switching one affected user to a Business Basic license temporarily to confirm if the issue is license-specific. You can also open the Teams web app in a browser, press F12 to access Developer Tools, and check for any errors when clicking the button—this can help identify front-end or API issues. Finally, raise a support ticket with Microsoft, including your findings and any error logs, as this may be a bug or recent change affecting Business Standard tenants.

Thanks,
Ayush

If the response is helpful, please click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback](https://aka.ms/DevSupportFeedback)"https://aka.ms/devsupportfeedback)") link. Click here](https://aka.ms/DevCommunityEscalationForm)"https://aka.ms/devcommunityescalationform)") to escalate.