how to connect the keyboard

Question

power on,then cannot use keyboard,what is the problem although it is old.

Answer 1

Hi @jack lin

Thank you for reaching out to Microsoft Q&A Forum. 

Based on your description, it seems like your keyboard is not working after powering on the device.  

Here are a few basic steps you can try: 

• Check if the keyboard is properly connected (wired or wireless). 
• Try using another USB port or replacing the batteries if it’s a wireless keyboard. 
• Restart your device and see if the keyboard responds. 
• If available, try the keyboard on another device to rule out hardware issues. 

If the keyboard is still unresponsive, you may want to contact your device manufacturer’s support for more specific troubleshooting. 

I hope this helps! 

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