$5000 AI Credits Redeemed but no Azure subscription associated?

Question

My startup qualified for $5000 in AI credits. I created subscription on Azure and redeemed the credits, but no subscription is associated with them (have no idea why).

I created Azure subscription 1 and deployed two models.So everything works correctly, but after the first month of tests I was charged from my credit card instead of the credits.

Could you help me please with some guidance over association and connection of my current Microsoft Startup Hub account with Azure subscription.

Answer 1

Hi Kiril Kirchev,

If you have received confirmation that your Azure credits have been unlocked but they are not yet reflected in your Founders Hub account, please ensure that you have completed the activation process. Sign in to the Founders Hub portal, check the Home page for an "Activate Azure Account" option, and follow the activation steps.

Additionally, please note that the updated credit balance may sometimes appear in the Azure Sponsorship Portal rather than directly in the Founders Hub portal. In some cases, this delay is due to a synchronization issue, which typically resolves itself over time. Visit Microsoft Azure Sponsorships Balance to confirm whether the new credits have been applied to your account.

For further assistance, you may need to collaborate with a billing engineer to ensure that your credits are properly assigned to the correct account. Could you please create a support ticket with the billing team here. They will be able to assist you in resolving this matter efficiently.

If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.

Please reach out to us if you have any other queries.

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