Restore a previous backup

Question

The goal is to revert to a previous backup in the cloud.

The problem: After reinstalling the authenticator application I made a mistake, instead of choosing the option to restore the backup from the cloud, I started normally and activated the cloud backup, overwriting the copy I had with the accounts for the 2FA.

I tried deleting the app and attempting to restore, but it was too late, I had overwritten the copy and it no longer allows me to choose another.

I would like to restore a backup of the authenticator prior to the last 24 hours... Would this be possible?

Answer 1

Hi KittyRO 

Thank you for contacting Microsoft Q&A Forum.   

Based on your description, it seems that after reinstalling the authenticator application, you accidentally chose to start normally and activated the cloud backup instead of restoring from the cloud. Unfortunately, this has resulted in the loss of your previous backup account.  

We regret that you will not be able to restore your account if you have lost the backup account. We're truly sorry that we’re unable to assist more if you are unable to recover or restore your Authenticator's account credentials because you cannot access your backup account.   

Furthermore, please be aware that if you can restore your authenticator account, you will only recover the list of accounts, not the MFA for each one. To restore MFA for individual accounts, you will need to contact each organization's IT department (who has the Global Administrator right) so that they reset the MFA, allowing you to re-register MFA again by following this article: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

If you need further assistance or have any other questions, please feel free to ask. 

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