how do i cancel my visio subscription

Question

I need to download my invoices and cancel my subscription but I can't see it in subscriptions or orders in my account.

Answer 1

Hi @JoannaFulford-2231 

Thank you for posting your question in the Microsoft Q&A forum.   

Based on your inquiry, we understand that you need to cancel Visio subscriptions and download the invoices in your account. We will be glad to assist you with this 

May I know which account you use to assign the Visio subscription? 

If this is personal account: 

Please sign in to the correct account that you used to assign the Visio subscription, and you can follow these steps to cancel it: 

1. Sign in to your Microsoft account: Go to Microsoft account . 
2. Find your Visio subscription: On the "Services & subscriptions" page, you'll see a list of your subscriptions. Locate the Visio plan you want to cancel. 
3. Manage or Cancel: Select "Manage" or "Cancel" (depending on the displayed interface).  

To get the invoice in personal account: 

1. Go to https://account.microsoft.com/billing/orders with your Microsoft account. 
2. Find the Visio order: Locate your Visio purchase or transaction in the list. 
3. View order details: Select "Order details" or a similar option. 
4. Download tax invoice: If available, you'll see an option like "Tax invoice" or "Download PDF" to download the invoice. 

If this is work account: 

You can request your administrator in your tenant to follow these steps to cancel the Visio subscription: 

1. Go to  the admin center, go to the Billing > Your products page 
2. Find the subscription that you want to cancel. Select More actions (three dots), then select Cancel subscription. 
3. Select Save.  

Noted: If you cancel on the admin portal, it will affect all the user in tenant which subscription associated with. 

To get the invoice in work account: 

1. Go to the admin center -> Go to Bills & payments 
2. View invoices: On the "Invoices" tab, you'll see a list of your invoices. 
3. Download PDF: Select the invoice you want to view and click "Download PDF" to save a copy to your computer. 

If you purchase Visio via reseller or agent: You will need to contact to them directly for assistance in checking the subscription status and obtaining invoices. They are the ones who directly manage your service package with Microsoft.  

 

If you need further assistance, please let us know.  

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