Issues with Receiving Codes in Authenticator App

Question

There are problems with receiving codes or requests in the authenticator app while trying to log in to an email account. The app is not displaying the codes or requests, despite using the correct credentials to add the account. Assistance is needed to resolve this issue as soon as possible.

Answer 1

Dear @Lilia,  

Thank you for reaching out Q&A Forum!  

We understand that you have a trouble with your Authenticator app which has issue with sending code.  

As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints.  We recommend contacting Microsoft’s support team directly, as they are best equipped to address and resolve this type of issue efficiently.    

 

For Personal Account, please try following options that can help you: 

1. Please fill the recovery form Help with the Microsoft account recovery form - Microsoft Support 
2. You can contact us via phone Customer service phone numbers - Microsoft Support 
3.  You might use another personal Microsoft account to create the ticket to Microsoft Support Team  Contact - Microsoft Support 

For Business Account, please try following options that can help you: 

1.  We suggest you contact your global admin to ask them to follow this article to proceed to reset your 2FA so that you could re-register again: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn  
2. If you are the only global administrator of the organization and you are locked out because of Authenticator, you might contact us via phone service number: Customer service phone numbers - Microsoft Support 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.