Can not use copilot from this week

Question

I could login and use copilot last week and from this Monday I can't when I login copilot.cloud.microsoft it shows coming soon, how to fix it .

Answer 1

Hi @Wang, Guanlin

Thanks for reaching out to Q&A Forum.

It’s understandably frustrating to lose access to Copilot after using it without issues last week. While I haven’t personally encountered this problem, I’ve researched and tested a few troubleshooting steps that might help. I hope these serve as a useful reference as you work toward a resolution.

• Have others in your organization experienced the same issue? If so, it may be a broader access restriction, and check with your IT admin to confirm your permissions or help resolve it.
• Try to open Copilot in a different device/browser or private/incognito mode and see if it works.
• Ensure your browser and Windows are fully updated.
• Clear Browser Cache & Cookies: In Microsoft Edge, open Settings, then go to Privacy, search, and services, find Clear browsing data, select Cookies and Cached images, and proceed to clear them.
• Reset Microsoft Edge: Open Microsoft Edge, go to Settings > Reset settings, select Restore settings to default values, then confirm with Reset.
• Fully reset Microsoft Edge: 
  • Close Edge, press Windows + R, type %localappdata%\Microsoft\Edge, hit Enter.
  • Rename the User Data folder (e.g., User Data_Old).
  • Reopen Edge.

You might also find insights from other users in this Microsoft Community as well as certain troubleshooting steps.

I appreciate your patience, and I hope one of these approaches helps get things back on track. Let me know if you need any further guidance.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.