How to avoid charges from active membership associated with lost account?

Question

I have recently created a personal standard business account (for which I opted to use the one month free trial). However, I am now unable to access my account due to two-factor authentication (which I do not recall setting up, so I am unable to input the requested code). In addition, I do not recognize the email used for my account's recovery. In short, there is no way for me to log into my account, and it is my understanding that I will be charged monthly for my business plan subscription once my free trial ends. Is there anything I can do about this other than dispute my credit card charges once they pop up? Thank you in advance.

Answer 1

Hi @Vitor Farias Costa de Carvalho CarvalhCarvalho,

Thank you for posting your question in the Microsoft Q&A forum.  

We're truly sorry to hear that you’re experiencing difficulties accessing your account—especially when it involves something as important as your subscription and personal data. We understand how stressful and frustrating this situation must be, and we want you to know that you're not alone. We're here to support you every step of the way. 

1. Regaining Access to Your Account 

Please contact Microsoft Support by phone as soon as possible. Let the support agent know that you're the sole Global Admin for a business account and currently unable to access it. We will open a support case and escalate it to the Data Protection team, who specialize in account recovery for business and enterprise customers.  

You can find the appropriate customer service phone numbers here: Customer service phone numbers - Microsoft Support.  

Note: Be prepared to verify your identity and provide any relevant business details such as your domain name, company name, and billing information,.. 

 

1. Managing Subscription Charges 

Once you are able to regain access to your account, follow these steps to request a Refund 

Sign in to the Microsoft 365 Admin Center  🔗 https://admin.microsoft.com 

Open Support 

go to “Help & support" at the bottom right of the page → “Create a ticket”  

 

Describe Your Issue 

In the "Ask your question or start a live chat now" section, fill in "Billing Issues"→"Get Help"→"Contact Support" 

Then select the appropriate contact method. 

Fill in the information completely and describe your problem in detail. 

Finally click "Contact me" to create a ticket.

If you run into any issues while following the steps above, please don’t hesitate to let us know. We completely understand how frustrating this situation can be, and we’re here to support you every step of the way. Just reach out, and we’ll do our best to guide you toward the quickest and most effective solution.

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