Help restoring my access to my account without authenticator app

Question

I lost the access to my old authenticator app so I setup a new phone with it and the same phone number but what I need to do is recover all of the control because that controls all of my azure system on my company, I am the new IT guy on the enterprise

Answer 1

Hi @Miguel Gonzalez 

Thank you for posting your question in the Microsoft Q&A forum. 

According to this issue, may I know if you know any Global Administrators in your organization? 

If yes, please ask them to follow this article to proceed to reset your 2FA so that you could re-register again: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn 

If no, then you are the only Global Administrator and you are completely locked out from the tenant. You might need to contact us via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to DataProtection team who could help you to regain access. 

Please note that this team is always overwhelmed, so you might need to wait for them to call you, this should take 3-10 working days. I know that this is not a convenient solution to hear but it seems to be the only way.

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