Security breach in Azure suscription, account disabled

Question

There has been a security breach in my Azure suscriptions. Someone (not me) has created new VMs, but Azure has detected the malicious activity and has disabled all involved suscriptions. I have tried to open a support request, but it is not possible because the suscriptions are disabled. ¿What can I do to contact the support team?

Answer 1

Hello Benito Bejarano, Manuel Angel,

We have observed that your subscription has been disabled by the Microsoft Azure team due to malicious activity. To address this, I have recommended that you raise a support ticket with the Subscription management team to review your account and Re-enable the subscription.

I'm pleased to confirm that your support request has been successfully submitted. As discussed, please follow up with the assigned support engineer to proceed with the re-enable process and to ensure that the associated services are active state.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks.

Answer 2

Hello Benito Bejarano, Manuel Angel,

Thanks for your question

As an alternative, you can call the global service lines here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

See:

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 3

@Benito Bejarano, Manuel Angel welcome to the Microsoft Q&A community.

Since your subscriptions are disabled and you can't open a support request, you still have a few options to contact Microsoft support:

1. Azure Support Page – You can explore different support plans and contact options on the Azure Support page.
2. Microsoft Azure Sales Contact – You can start a chat session or call Microsoft directly through the Azure Sales Contact page. This might be useful if you need urgent assistance.
3. Community Support – You can ask questions and get answers from Microsoft engineers and Azure community experts on the Microsoft Q&A forum.

I hope these helps. Let me know if you have any further questions or need additional assistance.

Also if these answers your query, do click the "Upvote" and click "Accept the answer" of which might be beneficial to other community members reading this thread.