Why do I never get a codee3 from authenticator

Question

Why do I never get a code from authenticator. I select to receive a code but I never get a code. I can go thru everything option and none work.

Answer 1

Hi @MichaelShaneIshmael-3982,

Thanks for reaching out! I’m sorry to hear you’re not receiving the verification code from your authenticator app. I know this can be frustrating, but don’t worry — let’s try a few simple steps together to fix it. 

To help resolve this issue, please follow the steps below: 

1. Check your spam/junk folder 

Sometimes, Authenticator codes sent via email can be mistakenly filtered as spam. Open your email and check your spam, junk, or promotions folder. If you find the code there, mark it as "Not spam" so future messages arrive in your inbox. 

2. Update and check app settings 

Ensure that you have installed the latest version of the Microsoft Authenticator app. Also, verify that your device’s date and time settings are set to automatic. This is crucial for the code to be generated correctly. 

3. Resend the Code:  

Go back to the login screen where you expect the code. Wait a few minutes, then click on an option like “Didn't get the code?” or “Send a new code.” After requesting a new code, wait a few more minutes and check your email again (including your spam/junk folders). 

4. Check for Prompts: 

Occasionally, the app may not immediately display the input field for the code. Make sure your app is open and unlocked, and check for any pop-up windows or prompts within the app itself. 

5. Try Different Login Methods & Browser Modes 

Use an Alternate Verification Method:  

• On the authentication screen, look for an option such as "Try another verification option" or "Use a different way to sign in." 
• If you've set up alternatives (like a different email, a phone number for SMS, or a backup code), choose one of these. 

Try Incognito/Private Mode:  

• Open a new incognito or private window in your web browser (usually by clicking the three dots/lines menu in the top corner). 
• Go to the login page again and try signing in. This helps bypass any old browser data that might be causing issues. 

If you are an end user or an admin with limited rights (or if another user has admin rights), please contact your admin and ask them to re-register the authentication method for your account. They can do this by following the link: Manage user authentication options 

If you're not sure who your admin is, please refer to Microsoft’s guide on How do I find my Microsoft 365 admin? - Microsoft Support 

I hope these steps help you resolve the issue. If you have any questions or need further assistance, please feel free to reply. I’m here to help! 

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