Cómo solucionar perdí mi cuenta de autentificacion

Question

Perdí mi cuenta de autentificacion para entrar a facebook y es muy importante porque ahí lo tengo todo y todas mis cuentas estás vínculadas necesito ayuda para cambiar eso porfavor muchas gracias

Answer 1

Thank you for reaching out. I understand how important your Facebook account is, especially when it's connected to many of your other services. Losing access to your authentication app can be stressful, but don’t worry, let's go through a few steps together to help fix this issue as quickly as possible. 

Below are several options you can try, depending on what you still have access to: 

1. Use recovery codes (if available): 

If you saved the recovery codes provided by Facebook when you first set up two-factor authentication (2FA), you can use one of those codes as follows:  

• Go to the Facebook login page and sign in with your username and password. 
• On the two-factor authentication screen, click “Need another way to authenticate?” or “Having trouble?” (depending on the version shown). 

Select “Enter recovery code” and input one of your saved codes. 

2. Log in from a device that is still signed in 

If you still have access to a device where your Facebook account is currently logged in:   

• Open Facebook on that device. 
• Go to Settings > Security and Login > Two-Factor Authentication. 
• From there, you can either disable 2FA or reconfigure the Authenticator app on your new phone. 

3. Contact Facebook Support for account recovery 

If you no longer have access to the Authenticator app, recovery codes, or a trusted device: 

• Visit the Facebook recovery page: https://www.facebook.com/login/identify 
• Enter your email address or phone number to locate your account.  
• Click “Need another way to authenticate?” or “I can’t access my authenticator” 
• Follow the instructions to verify your identity. Facebook may request additional information, such as a photo ID. 

I know this is a challenging process, but by following these official Facebook recovery steps, you have the best possible chance of getting back into your account and reconnecting to all your linked services. 

Wishing you the very best of luck in resolving this quickly!

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