Using Microsoft365 and all emails that I create and send are going to drafts.

Question

Using Microsoft365 and all emails that I create and send are going to drafts.

Deb Manders 20

Using the Outlook365 to send emails. On Sunday the emails I was sending all started going to Drafts and not sending.

When I switch to Classic Outlook I can send them and they appear in the sent file.

Any ideas as to why this might be occuring?

Jax 0 Reputation points

2025-06-27T13:25:42.25+00:00

I've had the same problem for months. I have outlook synced to my Gmail, so I've been using Gmail directly, online, to send email. It's incredibly frustrating. Honestly, the fact that I am paying for basic programs on a purchased device is utterly ridiculous. The fact that the programs don't even work consistently is infuriating. Do better Microsoft.

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Jax 0 Reputation points

2025-06-27T13:25:42.25+00:00

I've had the same problem for months. I have outlook synced to my Gmail, so I've been using Gmail directly, online, to send email. It's incredibly frustrating. Honestly, the fact that I am paying for basic programs on a purchased device is utterly ridiculous. The fact that the programs don't even work consistently is infuriating. Do better Microsoft.

Answer 1

TiNo-T 1,515 Microsoft External Staff Moderator

Dear @Deb Manders,

Thank you so much for contacting Microsoft Q&A Support.

I understand that you are facing with the inconvenience for sending email function in New Outlook (Desktop App version). Therefore, I have tried to research in all material documents, but there is no official confirmation for this issue and it looks like a bug in New Outlook Desktop version that many other users are affected as you in the forum.

Also, I find several suggestions during my research that you can consider trying it:

If you still want to send email by New Outlook, please try to use web version for New Outlook to see if it can be fixed. And it maybe a temporary workaround while we are waiting for Microsoft has official solution for the app version.
Restart, uninstall and reinstall the New Outlook, kindly see this for more details: Troubleshoot Outlook for Windows issues
Clear cache for New Outlook Desktop app, see these articles for more details: Clear the Office cache - Office Add-ins | Microsoft Learn
Clear cache in outlook - Microsoft Community

Additionally, I have these articles for you to consult:

I hope this information can help you to solve your issue soon. If you don't still solve it, I would like to ask you for a screenshot of it so that I can assist you further.

Wish you a pleasant day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Deb Manders 20 Reputation points

2025-06-17T07:16:45.6766667+00:00

I have realised now that Outlook (classic) says that it is sending emails but is actually not sending anything. There is no error message coming up either.

Deb
Deb Manders 20 Reputation points

2025-06-17T07:18:04.4333333+00:00

Outlook classic says it is sending emails but nothing is going through. Recipents have advised that no emails are being received. Any news on how I can fix this issue or is it a Microsoft problem
TiNo-T 1,515 Reputation points Microsoft External Staff Moderator

2025-06-18T06:42:06.8533333+00:00

Dear @Deb Manders,
Thank you so much for your response to Microsoft Q&A Support.

I appreciate your new information about sending email function in Outlook. However, I want to know that did you try all of my mentioned suggestions? And please kindly provide to me more information or screenshots so that I can assist you further.

I look forward to your response.
Deb Manders 20 Reputation points

2025-06-18T06:47:26.2466667+00:00

I did as much of it as I could. I have now lodged a case with Microsoft support and have a case 2506180030003711

I am talking with a Kuppili pavithra
Deb Manders 20 Reputation points

2025-06-18T06:49:30.95+00:00

I did as much of it as I could. I have now lodged a case with Microsoft support and have a case XXXXXXXXXXXXXX

I am talking with a Kuppili pavithra
TiNo-T 1,515 Reputation points Microsoft External Staff Moderator

2025-06-19T01:13:15.9633333+00:00

Dear @Deb Manders,

Good day! Thank you so much for your response to Microsoft Q&A Support.

As a forum moderator, I have limitations in testing environments and cannot access the internal databases to solve this bug for you. Also, I appreciate that you have tried all my suggestions but it still did not work. Therefore, I believe that you have a right decision to reach out the Microsoft's technical team for the best efficient guidance and proper solutions.

I hope they can help you to fix it soon so you can get back on track in your work.

If you need anything else, please feel free to ask us.

And if the response was helpful, it’d be great if you could mark it as an answer. It might help others in the community who are running into the same issue.

Please understand that our forum is a public platform, and we will modify your comment to cover your case number in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Thank you once again for your time and cooperation.

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Using Microsoft365 and all emails that I create and send are going to drafts.

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