I would like to request assistance with the voucher reimbursement process

Question

I am writing to inform you that I was unable to complete my exam due to a technical issue. The online proctor made several attempts to resolve the problem; however, after approximately 20 minutes, I was advised to reschedule the exam.

Unfortunately, I am now unable to reuse my original voucher code for the rescheduled attempt. I kindly request your assistance in restoring access to the previous voucher or providing a suitable resolution.

Answer 1

Hi @Paul, Sathi

Thank you for posting your question in the Microsoft Q&A forum.  

I understand that you were unable to complete your exam due to a technical issue. Unfortunately, you are now unable to reuse your original voucher code for this rescheduled attempt. As a moderator and based on my experience helping other users with this exact issue, the most effective way to resolve this is by submitting a direct request to the training support team responsible for exams and vouchers. The experts there have the necessary tools to investigate your account and assist you properly 

Training, Certification, and Program Support Community:  

Microsoft Certified Trainer  

Microsoft Credentials  

Here are the links to the relevant FAQs and guides that you may reuse your voucher - Pearson VUE Support:  

Pearson VUE - Customer Service  

Pearson VUE - Chat  

Appreciate your patience and understanding. Have a great day! 

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