Microsoft Authenticator Codes

Question

I recently bought a Samsung phone to replace my old iPhone but all of the codes that appear in the Authenticator app on the iPhone won't show up in the Authenticator on the Samsung. Is it possible to make the codes also appear on the Samsung? Because currently the only way I can see the codes is to look at the Authenticator on the iPhone (even though I use the same account on both phones). Thanks

Answer 1

Dear Benjamin Sampurna

Thank you for posting your question in the Microsoft Q&A forum.     

According to your issue, I understand you are unable to get the two-factor authentication (2FA) code from the Microsoft Authenticator app after switching to a new device.  Here are a few suggestions that may help resolve the issue:  

• If you still have access to your previous phone, try opening the Authenticator app there. You may be able to retrieve a verification code or approve the sign-in request.    - Use an alternative verification method: select “I can’t use my Microsoft Authenticator app right now.” This may allow you to verify your identity via SMS or email, assuming those backup methods were previously set up.   - Ensure that your app is up to date by checking for updates in the App Store or Google Play Store.  
• Re-register Your Device: If you recently changed phones, you may need to remove the old device from your Microsoft account and re-register the new one

If none of the above works, you can:  

For Personal Accounts:  

• Complete the form: Recover your account.  
• Call Customer service phone numbers - Microsoft Support or submit a ticket via https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SMC-HOME   

For Business Accounts:  

• Ask your Global Administrator to reset your 2FA: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn.  
• If you're the sole global admin and locked out, call Customer service phone numbers - Microsoft Support.  

I hope these troubleshooting suggestions help resolve your issue. In case your account is personal or business, some steps might vary. If I've misunderstood your concern, please clarify your issue or provide a screenshot so I can better assist you. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.