TC8 Stuck on "Pairing Successful" Screen After Reboot – Poly X30/X50

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TC8 Stuck on "Pairing Successful" Screen After Reboot – Poly X30/X50

ZGHAL, Mortadha (ext) 20

Hi Team,

Has anyone observed an issue with some Android rooms equipped with Poly X30/X50 bars and a TC8 controller, where after a reboot, the TC8 gets stuck on the 'Pairing successful' screen and doesn't load the Teams interface, even though the bar itself functions correctly?

Firmware and Teams version (1449/1.0.96.2025126202/0504(S)) are up to date on both devices, and they are connected to the same tenant and VLAN via DHCP.

Thanks in advance!

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Answer 1

Hi @ZGHAL, Mortadha (ext)

Welcome to Microsoft Q&A Forum.

I really appreciate the details you've already shared. I understand how challenging it can be when all configurations appear correct, yet the TC8 controller remains stuck and fails to load the Microsoft Teams interface. I'd like to help you move closer to a resolution. To better understand the issue and provide more accurate guidance, kindly clarify the following points:

Before the reboot, was Teams working normally on both devices?

Have you tried forgetting the device and re-pairing the TC8 with the Poly X30/X50 bar?

Is this issue happening only with Microsoft Teams, or are other apps affected as well?

Is the account signed in on the device correctly associated with your organization’s internal tenant?

Is the problem specific to the Teams version 1449/1.0.96.2025126202/0504(S), or have you seen similar behavior with other versions?

Aside from rebooting, have you tried any other troubleshooting steps?

If possible, could you share a screenshot of the TC8 screen when it gets stuck?

As a forum moderator, I’m here to help guide discussions and share insights based on Microsoft documentation and community experience. While I don’t have direct access to your device or the ability to run diagnostics myself, I’ll do my best to support you with practical steps and connect you with the right resources.

I'm looking forward to seeing your response soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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ZGHAL, Mortadha (ext) 20 Reputation points

2025-06-18T08:03:12.52+00:00

Hello Flora,

Thank you for your response and assistance. To answer your questions:

Yes, I have fully reset the equipment, paired, and repaired them, but without success.

We use the Poly equipment solely for Teams, corporate.

Yes, the account is correctly logged in the internal tenant.

No, the problem appears on other Teams versions.

Please find attached the screenshot.

Regards,
Flora-T 1,295 Reputation points Microsoft External Staff Moderator

2025-06-19T08:20:07.94+00:00

Hi @ZGHAL, Mortadha (ext)

Thank you for your prompt and detailed response. I appreciate you taking the time to provide the additional information and for your efforts in troubleshooting this matter.

To assist you more effectively, it appears that the screenshot of the "Pairing Successful" screen was not included in your last comment. Could you please resend it at your earliest convenience? Visual confirmation of the exact state would be highly beneficial for our diagnosis.

Furthermore, I have one additional question that may help us explore potential solutions:

Have you considered the possibility of downgrading the firmware on your devices?

Based on my research, in some cases, reverting to a previously stable firmware version can resolve unforeseen issues.

I am committed to assisting you in resolving this problem to the best of my ability.

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TC8 Stuck on "Pairing Successful" Screen After Reboot – Poly X30/X50

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