Unable to open PDF's in adobe from SharePoint web, it just opens up OneDrive folder of file explorer and does nothing.

Question

Unable to open PDF's in adobe from SharePoint web, it just opens up OneDrive folder of file explorer and does nothing.

Answer 1

Hi @Premsai Kunchakuri

Thank you for posting your question in the Microsoft Q&A forum. 

There're many limitations in my environment test, so I cannot conduct a full test for you. However, based on my research, there are some suggestions may try to resolve your issue: 

-Ensure the Adobe Acrobat plugin is installed and enabled in your browser 

Open Edge > … > Settings > Cookies and site permissions > Scroll down to PDF documents > turn on Always open PDF files externally. 

-Ensure to activate Open Documents in Client Applications by Default in Site collection features. 

 And select the Open with the client application option in the Library settings 

-Ensure you integrated the Adobe Acrobat plugin for SharePoint 

Go to M365 admin center > Settings > Intergrated apps > + Get Apps > search Adobe Acrobat > select Adobe Acrobat for M365 > Get it now 

Get it now again > Deploy > On the Apps to deploy page > Adobe Acrobat for M365 > Choose users or group receive the plugin > Follow the instructions > Finish deployment > Done 
After integrating the Adobe Acrobat plugin with SharePoint, simply click the PDF file, and it will open directly in Adobe Acrobat. 

The references are listed here: 
Open PDFs in Adobe Acrobat Browser Plugin by Default - Microsoft Q&A 
Issue Opening PDFs Directly in Adobe from SharePoint Site - Microsoft Q&A 

I hope this helps! If you have any other questions, feel free to ask. 

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