microsoft 800-642-7676 is blocking me from calling and repeating an answer to a problem I’m not having

Question

I have paid for three years for this program and thought I remembered it had been installed on my device but it isn’t registering my paid for 365 package on my MAC updated sequoia 15.5

I spoke with a human last week who told me to update and call back but now microsoft won’t allow me to speak with a human.
I cannot do this without a human walking me through verbally LIKE APPLE DOES FOR ME!!!

instructions won’t work for me. I need a human voice.

what to do

Answer 1

Hi @Amy Hammond,  

Welcome to Microsoft Q&A Forum.  

Thank you so much for reaching out, and I’m truly sorry to hear about the frustration you’ve been experiencing. I understand how upsetting it can be when things don’t work as expected—especially after you've already invested in a multi-year subscription and tried to follow previous instructions. 

We absolutely want to help you get this resolved as quickly and smoothly as possible. 

To move forward, here are a few steps we recommend:  

Check your subscription status  

Kindly check your license status by visiting the following link: https://portal.office.com/account/?ref=Harmony 

To better understand what’s happening and provide the right support, could you please send us a screenshot showing**: license and subscription status** of Microsoft 365 on your Mac  and error messages or activation issues that appear when you try to use the program. 

 

Please let us know if you’d like assistance with any of these steps. We’re happy to walk you through them. Your satisfaction matters to us, and we’ll do everything we can to make this right. 

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