Por qué no puedo iniciar sesión en word en android?

Question

Buenas noches, he descargado word en mi nuevo teléfono y no puedo iniciar sesión, me muestra un mensaje que dice "Please retry with a different device, use a VPN, or other authentication method to sign in. For more details". Qué puedo hacer para arreglarlo?. Gracias de antemano.

Answer 1

Hi @Tulio Valdez

Thank you for posting your question in the Microsoft Q&A forum.  

I'm sorry to hear you're having trouble logging into Word app. I understand you're having trouble logging into the Word app on your new phone and are receiving the following error message: "Please retry with a different device, use a VPN, or other authentication method to sign in". Please try the following troubleshooting steps, which have been effective in similar cases:

1. Switch your network or device: Try connecting from a different internet connection (like mobile data, home Wi-Fi, or a different office network), or switching to a device you’ve used before.  
2. Clear app cache and data: Go to your phone's settings > Apps > Word > Storage > Clear cache and clear data > Then reopen the app 
3. Check your authentication options: If you're asked to verify your identity, try using a different method—like an app notification, phone code, or backup email. It’s also a good time to check your backup methods here: https://mysignins.microsoft.com/security-info  
4. Reinstall Word on your phone 
5. Sign In Via the Web Browser:  Go to Microsoft account > try to sign in to your Microsoft account there > Once you have successfully signed in > close it and try logging into the Word app again.  

Please feel free to let me know if you need any further assistance. 

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