Setting up authenticator for work account

Question

I'm trying to set up my work Microsoft account. It won't allow me to login until i get the authentication code through the authentication app. I downloaded app. And attempted to set up my work account in it but it keeps asking for a code to sign in but won't send a code so I'm unable to continue.

Answer 1

Hi @Brandon Lang,

Welcome to Microsoft Q&A Forum!

Thank you for reaching out, and I’m sorry to hear you’re having trouble setting up your Microsoft work account. I understand how frustrating it can be to get stuck during authentication, and I’m here to help guide you through the next steps. 

Based on your description, it sounds like your account setup is being blocked due to multi-factor authentication (MFA) not being fully configured yet. To resolve this, please follow the appropriate path below: 

 

If you’re a regular user:  Please kindly contact your organization’s Global Administrator or IT department and ask them to activate or reset your multi-factor authentication (MFA) settings. They can follow this official Microsoft guide to assist you: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn    

If you are the only Global Administrator in your organization and are locked out:  We recommend contacting Microsoft Support by phone. A support agent will escalate your case to the Data Protection team, who will work with you to help regain access to your account: Customer service phone numbers - Microsoft Support.     

Please don’t hesitate to let us know if you’d like help with any of these steps. We’re here for you and will do everything we can to support you through this process. 

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