Why won't my new laptop with Windows 11 access my cloud home drive that is linked to my older laptop with Windows 10?

Question

Why won't my new laptop with Windows 11 access my cloud home drive that is linked to my older laptop with Windows 10?

NEAL 35

Why won't my new laptop with Windows 11 access my cloud home drive that is linked to my older laptop with Windows 10? I get the attached error code. I have tried everything. I have reviewed all the articles and followed all the instructions, but nothing seems to work.

MotoX80 36,401 Reputation points

2025-06-19T01:56:06.9133333+00:00

my cloud home drive

How do you access this drive? Is a client app, like Google Drive, installed? Have you searched the vendor documentation to determine where it stores its log files? Did you search those for errors? Did you examine the Application and System event logs for errors?

I get the attached error code.

I do not see any attachment. What error do you get?
NEAL 35 Reputation points

2025-06-19T22:55:18.7466667+00:00

Not a client app. Yes, I tried getting support from the vendor. They were no help.
NEAL 35 Reputation points

2025-06-19T23:00:52.8766667+00:00

See attached

Accepted answer

2 additional answers

Your answer

MotoX80 36,401 Reputation points

2025-06-19T01:56:06.9133333+00:00

my cloud home drive

How do you access this drive? Is a client app, like Google Drive, installed? Have you searched the vendor documentation to determine where it stores its log files? Did you search those for errors? Did you examine the Application and System event logs for errors?

I get the attached error code.

I do not see any attachment. What error do you get?
NEAL 35 Reputation points

2025-06-19T22:55:18.7466667+00:00

Not a client app. Yes, I tried getting support from the vendor. They were no help.
NEAL 35 Reputation points

2025-06-19T23:00:52.8766667+00:00

See attached

Answer 1

TiNo-T 2,225 Microsoft External Staff Moderator

Dear @NEAL,

Thank you so much for contacting Microsoft Q&A Support.

Based on descriptions, I would like to ask you for more details about the error code you get so that I can assist you further in this matter. Therefore, please kindly provide me answers for these questions:

May I have the exact error message or code?
Could you please describe what happens when you try to access the cloud home drive?
Could you please confirm which cloud service is being used (e.g., OneDrive, Google Drive, etc.)?

I suggest that you can attach a screenshot for better investigation.

Also, I appreciate that you have tried your best to solve it, but it still did not work. Therefore, I have several ideas that you can try again before providing new information:

Network permissions: Ensure the new laptop is on the same network and has access rights.
Drive mapping: If the drive was mapped manually on Windows 10, it may need to be reconfigured on Windows 11. Reference: File sharing over a network in Windows - Microsoft Support
Firewall or antivirus: These may block access so you can try to disable temporarily to test.
Cloud sync client version: Make sure the sync client (e.g., OneDrive) is up to date.

I hope this information can help you in this situation and please kindly take a look on my suggestions. If it still does not work, I'm still here with you to wait for your new information.

Wish you a pleasant day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

NEAL 35 Reputation points

2025-06-19T22:58:37.4666667+00:00

It is a physical drive called my Cloud Home by Western Digital. I have tried the above suggestions as well as the vendor's suggestions and everything I have found from Microsoft. Nothing works.
NEAL 35 Reputation points

2025-06-19T23:02:16.3933333+00:00

See attached. This is what happens when I try to access it.
NEAL 35 Reputation points

2025-06-19T23:03:00.6233333+00:00

See attached error message
MotoX80 36,401 Reputation points

2025-06-19T23:32:42.48+00:00

You keep saying "see attached", but you don't post any error message. Use the Windows snipping tool to capture a portion of your screen. Copy (ctrl+c) and paste (ctrl+v) the image into a comment on this site.

Like this.

And just to verify.... this device is attached to your network and not via a physical USB cable to one of your pcs? Can you ping its IP address?

Have you reviewed the documentation?

https://support-en.wd.com/app/answers/detailweb/a_id/2664/~/how-to-setup-and-configure-a-my-cloud-home-device

Have you enabled SMB3 on your MyCloud device?

https://www.bing.com/search?q=enable%20smb3%20on%20%22my%20Cloud%20Home%22%20by%20Western%20Digital

There are a number of sites on the internet that explain SMB. I'm going to guess that your drive is only configured for SMB1 and your Win11 pc has that disabled.

While you could enable SMB1 on your pc, it is not a secure protocol, and it would be better to get your MyCloud device to support SMB2/3.

https://www.bing.com/search?q=windows%20explain%20%20smb%20versions
TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-20T14:59:27.8033333+00:00

Dear @NEAL,

Good day! Thank you for your response to Microsoft Q&A Support.

I really understand your situation. However, I really need your screenshot so that I can know the error code or more specific details from this problem. Also, I saw that you want to send attachment of the image, but it only shows "See attached error message" without any image in your comment.

I look forward to your new information.

Wish you a pleasant day!
NEAL 35 Reputation points

2025-06-23T20:41:06.0933333+00:00

The issue has been resolved with the help of the Western Digital help desk. You can consider this closed. Thanks.
MotoX80 36,401 Reputation points

2025-06-23T21:41:21.1333333+00:00

Could you please tell us how you fixed it? What did you change?
NEAL 35 Reputation points

2025-06-24T00:58:59.14+00:00

https://support-en.wd.com/app/answers/detailweb/a_id/31128
MotoX80 36,401 Reputation points

2025-06-24T02:08:32.82+00:00

Thank you.

Answer 2

NEAL 35

The issue has been resolved with the help of the Western Digital help desk. You can consider this closed. Thanks.

MotoX80 36,401 Reputation points

2025-06-22T00:51:51.9833333+00:00

In the event that someone else has a similar problem and comes across this post, can you explain what the error message and the solution was?
TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-22T23:41:52.36+00:00

Dear @NEAL,

Thank you so much for your response to the Microsoft Q&A Support.

I'm very happy that your issue has been resolved successfully. However, if you need anything else, feel free to ask us.

And if everything’s sorted, mark it as an answer. It could be a big help to others who might run into the same thing.

Wish you a pleasant day!
MotoX80 36,401 Reputation points

2025-06-23T16:57:40.5+00:00

@NEAL Another user has asked for help with their MyCloud device.

https://learn.microsoft.com/en-us/answers/questions/2286289/how-to-connect-western-digital-mycloud-to-new-wind

Can you please share how you got yours working?
NEAL 35 Reputation points

2025-06-24T01:03:26.73+00:00

https://support-en.wd.com/app/answers/detailweb/a_id/31128

Answer 3

NEAL 35

https://support-en.wd.com/app/answers/detailweb/a_id/31128

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Why won't my new laptop with Windows 11 access my cloud home drive that is linked to my older laptop with Windows 10?

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