Issue with Multiple Microsoft Learn Accounts – Both Detected as Personal

Question

Hello,

I’m experiencing an issue with my Microsoft Learn accounts.

I currently have two accounts:

One linked to my personal email.

One linked to my current company’s corporate email.

The problem is that both accounts are being recognized as personal, which prevents me from linking them or managing them properly. According to the documentation, only one personal account is allowed, while up to five work/school accounts can be linked — but since both are treated as personal, I’m stuck.

I’d like to resolve this situation because I’m currently considering a change of employer, and I don’t want to lose access to the account that holds my Azure certification.

Could you please help me resolve this or clarify how to proceed?

Thank you in advance,

Raúl

Answer 1

Hi @Raúl Heredia 

Thank you for posting your question in the Microsoft Q&A forum.   

Currently, Microsoft Q&A forum does not support Microsoft certifications. To make sure you get the best and most accurate help, we recommend posting your query in the dedicated communities where experts in this area can assist you:    

To make sure you get the best and most accurate help, we recommend posting your query in the dedicated communities where experts in this area can assist you:  

• Training, Certification, and Program Support Community:  
• Microsoft Certified Trainer  
• Microsoft Credentials  

Here are the links to the relevant FAQs and guides that you may find helpful for reference:  

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn  
• Microsoft Learn frequently asked questions (FAQs) - Profile | Microsoft Learn  
• Manage your Microsoft Learn profile settings | Microsoft Learn  

However, while I researched I have found a relevant solution for your issue, and I think it might be helpful for you, you can refer it via: My work account is defined as a personal account. Is there a way to - Training, Certification, and Program Support 

In case you need further assistance, you can reach out to Training, Certification, and Program Support Community so that the Training community can provide a suitable solution for your issue. 

Appreciate your patience and understanding. Have a great day!    

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Answer 2

Microsoft Q&A(en-us) does not support Microsoft certifications.

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