This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin.

Question

This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin.

all users cannot login to 365 exchange and the accounts exist could this mean that 365 license could have expire?

kindly assits on how to escalate this issue to microsoft

Answer 1

Hi @Dickson Kagwa

Thank you for posting your question in the Microsoft Q&A forum. 

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Based on the information you have provided, looks like you need to contact Microsoft Support Team.

1. If you can still log in to Admin Center, please raise a support ticket through that portal.
   
2. You can call directly via Customer service phone numbers - Microsoft Support   Make sure you choose the right region. 
3. If you are locked out of Admin Center, I recommend you use trial license to raise a support ticket.
   You can use the trial license to access the Microsoft 365 admin page, and from Tenant, you can seek support through Help&Support, the steps to get the Trial License are as follows: 
   1. Go to the Microsoft 365 E5 Product Page Visit microsoft.com/microsoft-365/enterprise/office-365-e5. 
   2. Click on “Free Trial” Start the process by selecting the free trial option. 
   3. Set Up Your Account Provide a personal or business email and create a username and password. 
   4. Verify Your Identity Choose a verification method (text or call) and enter the code you receive. 
   5. Complete the Setup Finish setting up your tenant details as prompted. 
   6. Access the Microsoft 365 Admin Center Once set up, you’ll be redirected to the Microsoft 365 Admin Center. 
   7. Find the support portal at the bottom left 
   Important Notes:  Trial Duration: The free trial lasts for 30 days.  Credit Card: A valid credit card may be required to activate the trial.  Auto-Renewal: The trial will automatically convert to a paid subscription if not canceled.  Cancellation: You can cancel at any time during the 30-day period to avoid charges

I hope this information helps.

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