Email Signature Freeze

Question

I am using Outlook on Google Chrome and went into the settings to change my email signature. However, whenever I click on Email Signature in the settings, my outlook just freezes and then I get a "page unresponsive" notification. I've tried this multiple times for the past few days and it continues to not function. Any help?

Answer 1

Dear @Chris Lee,

Thank you so much for contacting Microsoft Q&A Support. 

I truly understand the inconvenience that you are facing when you click on Email Signature in Outlook (especially in the web version via Chrome), the page becomes unresponsive. During my research, I find a few suggestions that may help resolve the issue:   

1. Clear Browser Cache and Cookies: sometimes corrupted cache can cause Outlook Web App to misbehave. 

• In Chrome, go to Settings > Privacy and Security > Clear browsing data. 
• Restart Chrome and try again. 

2. Try Incognito Mode or Another Browser: this helps determine if browser extensions or settings are interfering. 

• Open Chrome in Incognito Mode (Ctrl+Shift+N) and log into Outlook. 
• Alternatively, you can try other browsers such as Microsoft Edge, etc. 

3. Use Outlook Desktop App (if available): if the web version continues to crash, use the desktop version to edit the signature, please see the instruction here: Change an email signature - Microsoft Support 

I hope this information can help you to solve it soon. 

Wish you a pleasant day! 

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