How to connect earthlink account

Question

Outlook does not receive email forwarded from Earthlink

Answer 1

Hi @Walter Rehdish

Thank you for posting your question in the Microsoft Q&A forum regarding Outlook not receiving emails forwarded from EarthLink. We understand how frustrating this issue can be, especially when it disrupts your workflow. It sounds like you're looking for the correct method to connect your EarthLink account to Outlook so that forwarded emails are received properly. 

First, ensure that your account is configured with the correct server and port settings. Make sure authentication is enabled and you're using your full EarthLink email address and password. 

• Incoming Server (IMAP): imap.earthlink.net, Port: 993, Encryption: SSL 
• Incoming Server (POP): pop.earthlink.net, Port: 995, Encryption: SSL 
• Outgoing Server (SMTP): smtp.earthlink.net, Port: 587 or 25, Encryption: TLS/STARTTLS 

Next, log in to your EarthLink Webmail account and check the mail forwarding settings. Confirm that forwarding is enabled, the destination email address (your Outlook address) is entered correctly, and that the option to keep a copy in the inbox is selected if desired. 

If everything appears correct but the issue persists, try removing and re-adding the EarthLink account in Outlook. This can help reset any misconfigurations. You should also clear any cached credentials by opening the Windows Credential Manager, navigating to Windows Credentials, and removing any entries related to EarthLink or Outlook. After that, restart Outlook and re-enter your login information when prompted. 

Sometimes, temporarily disabling your firewall and antivirus software can help resolve the issue, especially if they are blocking email traffic or interfering with Outlook’s connection to EarthLink servers. Try this step cautiously and re-enable your protection afterward. 

For further guidance, you may find the following resource helpful: Outlook Is Not Able To Connect Earthlink Email Accounts. - UMA Technology

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link 

We hope the details provided will assist you effectively. 

---

If you found this response helpful, please consider selecting "Accept Answer" and giving it an upvote. Should you have any further questions or require clarification, feel free to click "Comment" to continue the discussion. 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.