certificate is not displayed in the microsoft portal

Question

I was scheduled MB 920 fundamental exam on 05/05/2025 and on 25/05/2025 i complted my examination, I received the score report after the completion of examination but i haven't received the certificate related the exam in my microsoft account till now. I attached my score report regarding the test kindly help me with this issue.

Answer 1

Hi Kattula, Yamini Sai Sri ,

Thank you for reaching out on the Microsoft Q&A.

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Training Support Forum

Microsoft Certification - Exam Registration/Scheduling

Microsoft Certification - Profile/MCID Assistance

It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

or "Ask a new question >" and Learn/Cert Moderators will help you.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

I hope this helps! If you have any further questions, feel free to ask.

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Answer 2

Hi @Kattula, Yamini Sai Sri

Welcome to Microsoft Q&A forum. 

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.  

I'm sorry to hear that your MB 920 exam certificate is not showing up in your Microsoft account, even though you completed the exam on May 25, 2025, and received your score report. I understand how concerning this can be after all your effort and preparation. 

Unfortunately, the Microsoft Q&A forum does not directly handle certification or exam-related issues. For assistance with certificates, I recommend contacting the Microsoft Certification Support Team via the following community: 

 Training, Certification, and Program Support Community 

Or contact Pearson VUE Support: 

Pearson VUE - Customer Service 

Pearson VUE - Chat 

They will be able to verify your exam completion and assist in resolving the issue with your certificate not appearing. 

Thank you for your understanding, and I hope this gets resolved for you soon.

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