Outlook deletes wrong email

Question

When I am reading my long list of incoming emails and in the process of deleting one that I don't want to open, and at the same exact time a new email is received, Outlook will actually delete the last email I saved for reading later. I know when a new email comes in, the entire list automatically scrolls down causing the last saved email to be deleted instead. The deleted email that I wanted saved is moved to my trash can where it can be hard to find since I sometimes have over a hundred messages there. Can I do something to prevent this?

Answer 1

Hi @Cory Werling Thank you for posting your question in the Microsoft Q&A forum. 

I am so sorry about the inconvenience you are facing. Please share more information so I could assist you better.

• May I know what Outlook version are you using (Outlook Web, New Outlook, or Classic Outlook)?
• Are you using personal or business account?
• Do you set up any inbox rules or auto archive in Outlook? If yes, please check this article to prevent Outlook automatically delete emails. (Turn off auto archive feature)
  Outlook inbox automatically deleting messages. They do not move to deleted items, the are completely removed. How do i keep this from happening? - Microsoft Q&A

I am looking forward for your reply.

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