MS word Transcribe not working

Question

MS word Transcribe not working

Athicom Parinayakosol 35

After I start transcribing from recording and press save and transcribe. The following error message display "We can't generate a transcript for your recording right now. This recording has been saved, or will be saved to your OneDrive the next time you open this pane. Wait a few minutes and try again."

The recording is not saved (I check the OneDrive transcribe folder). The issue persists. I check community for answer and it seems no one has the answer (even the MS Support). The post either goes unanswered or start but never have a solution.

I have spent about 1.5 hours today trying to find the answer so if MS has any answer it would be very helpful. I hope I am not asking too much to have MS doing their job so I can do mine.

I was able to use this feature two weeks ago.

Clayton Fitchett 15 Reputation points

2025-06-27T00:07:19.3266667+00:00

I have the same issue, but mine is with uploading files and transcribing them. Was working fine two days ago. If I go to someone else's account, I can get it done.
Mark Hamm 5 Reputation points

2025-06-27T01:54:24.0366667+00:00

I have the same issue. I have not done any transcription since the end of May, so the minutes limitation is not a factor, and it is the same whether I use Word online or on my laptop. It would be good even just to have an acknowledgement of the issue from Microsoft.
Thomas Koch 5 Reputation points

2025-06-27T06:01:26.5466667+00:00

I have the same issue, i use Word Online and have tried multiple different browsers and computers, issue is always the same, the audio file cannot be uploaded to onedrive it seems with the message:

"We can't generate a transcript for your recording right now. This recording has been saved, or will be saved to your OneDrive the next time you open this pane. Wait a few minutes and try again."

On may 15th 2025 i last used the transcribe feature and it was working perfectly fine.
I also tried different audio files (all around 10-30 MB file size) and none of them work.
Simon Bartlett 10 Reputation points

2025-06-27T06:50:28.4533333+00:00

I have the same issue. I have used the transcript feature often in the past. Today, it isn't working. This is the version of Word I have: Microsoft® Word for Microsoft 365 MSO (Version 2506 Build 16.0.18925.20050) 64-bit. I tried another audio file; it didn't work eiher. I have done a repair and a reset of MS Copilot (previously MS Office) but it didn't help.
Simon Bartlett 10 Reputation points

2025-06-27T06:52:57.7333333+00:00

Transcribe in the online version of Word doesn't work either.

2 answers

Your answer

Clayton Fitchett 15 Reputation points

2025-06-27T00:07:19.3266667+00:00

I have the same issue, but mine is with uploading files and transcribing them. Was working fine two days ago. If I go to someone else's account, I can get it done.
Mark Hamm 5 Reputation points

2025-06-27T01:54:24.0366667+00:00

I have the same issue. I have not done any transcription since the end of May, so the minutes limitation is not a factor, and it is the same whether I use Word online or on my laptop. It would be good even just to have an acknowledgement of the issue from Microsoft.
Thomas Koch 5 Reputation points

2025-06-27T06:01:26.5466667+00:00

I have the same issue, i use Word Online and have tried multiple different browsers and computers, issue is always the same, the audio file cannot be uploaded to onedrive it seems with the message:

"We can't generate a transcript for your recording right now. This recording has been saved, or will be saved to your OneDrive the next time you open this pane. Wait a few minutes and try again."

On may 15th 2025 i last used the transcribe feature and it was working perfectly fine.
I also tried different audio files (all around 10-30 MB file size) and none of them work.
Simon Bartlett 10 Reputation points

2025-06-27T06:50:28.4533333+00:00

I have the same issue. I have used the transcript feature often in the past. Today, it isn't working. This is the version of Word I have: Microsoft® Word for Microsoft 365 MSO (Version 2506 Build 16.0.18925.20050) 64-bit. I tried another audio file; it didn't work eiher. I have done a repair and a reset of MS Copilot (previously MS Office) but it didn't help.
Simon Bartlett 10 Reputation points

2025-06-27T06:52:57.7333333+00:00

Transcribe in the online version of Word doesn't work either.

Answer 1

Doug Robbins - MVP 906

This issue has been reported to the Word Product Team at Microsoft.

For issues such as this, make use of the Feedback facility under Help.

Answer 2

Hi Athicom Parinayakosol

Good day and welcome to the Q&A forum!

Thank you for your patience and effort in seeking a solution for the issue: "MS word Transcribe not working"

To help us better understand and provide the most accurate guidance, could you please clarify the following:

What version of your Word application? You can check it on File > Account > About Word.
Could you try to Repair an Office application - Microsoft Support ?
Please try to use Word Online version to check if Transcribe feature works

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and understanding. I am looking forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Clayton Fitchett 15 Reputation points

2025-06-27T23:26:07.3966667+00:00

I am using Word Version 2505, Build 18827.20164 (Click-to-Run). I have tried repairing, completely uninstalled using Microsoft's tool, reinstalled using Microsoft's tool, and using Word Online. Same issue. It is still working for my wife's account.

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MS word Transcribe not working

2 answers

Your answer