Notifications in microsoft authenticator

Question

Removed PII

I am not receiving notifications on my Microsoft Authenticator app, as you can see on the images i solicited a code for my work/school account but it didn't go to my app, it should be the Removed PII as you can see in the second image.

Answer 1

Hi Matheus De Alcantara Da Silva Campos,

Good day and welcome to Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data. 

I'm very sorry for the inconvenience you’ve experienced, based on the details you shared. May I ask if you have any alternative method to sign-in besides Authenticator? If yes, please try sign-in using this alternative method.

If you don't have any alternative sig-in method, could you please confirm that you are the end-user or the IT admin of your organization

If you are the end-user, I would recommend you contact your organization account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:   

Revoke MFA sessions and require re-register in the Microsoft Entra admin center

If you're an IT admin, please check to see if there are other IT admins in your organization who can help you with the reset.

If you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

In this situation, only Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.

Thank you for your patience and understanding.

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