Device Setup Error - 0x8024001e

Question

I'm trying to set up a new Surface Laptop, 7th Edition, Snapdragon X elite with 16GB Go RAM, Gt RAM and 512GB Go Gt Model #2036 and am getting an error on the 'Setting up for work or school' page.

Device Preparation is completed but under 'Device setup' I am getting the following information.

Security policies (1 of 1 applied)

Certificates (No setup needed)

Network connections (No setup needed)

Apps (0x8024001e)

I am unable to get past this screen, as my only options are 'Reset device' and 'Try again'.

Other community questions regarding this error give directions as though I am able to access the run menu or start button. As this is the first time it's been turned on, I haven't gotten past the set up pages.

Any tips?

~Summer

***Move from Windows / Windows 11 / Install and upgrade***

Answer 1

Hi Summer Star,

Yes, this is the most correct choice, I hope your problem can be properly solved.

Best Regards,

Mitchell | Microsoft Community Support Specialist

Answer 2

Thank you.

I did end up contacting support directly.

~Summer

Answer 3

Hi Summer Star,

I just want to kindly inform you that the issue you are experiencing is not for individual users, so we as community support don't know much about it.

I may have found something relevant to your question, but I can't tell if the information will be useful to you:

Get started with Surface Enterprise Management Mode (SEMM) - Surface | Microsoft Learn ****

The information in the list on the left may be helpful:

But I can't tell if this information will really help you. If you would like the right guidance, contact Surface Support for Business and try to get help, they can provide you with the relevant guidance.

Best Regards,

Mitchell | Microsoft Community Support Specialist

Answer 4

I am the IT person for this particular project. I am setting it up for the company I work for.

I just need to know how to get past the setup screen so I can get into a command prompt.

Answer 5

Hello Summer Star,

Welcome to Microsoft Community.

I notice that you are doing "Set up for Work or School" when you try to set up this computer, but I need to kindly remind you that this option is not usually displayed on a device that is used by individual users.

You also mentioned security policies, certificates, etc. in the subsequent description, which in fact should not be displayed in the OOBE flow of personal devices. So I'm assuming that the Surface device you're using came from the organization, in other words maybe your company purchased it and gave it to you to use?

Therefore, if you are having trouble setting it up, I recommend that you contact your company's IT staff directly and ask them to assist you with the setup. But if you are the IT person, then obviously you need specialized technical support.

I'll guide you to connecting with Surface Support for Business:

Contact Surface Support for Business and Education customers - Surface | Microsoft Learn

Best Regards,

Mitchell | Microsoft Community Support Specialist