Contact Surface Support for Business and Education customers

Before you contact us

Review the Top Support Solutions for Surface devices.

Run the Surface Diagnostic Toolkit for Business (SDT). The SDT enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices.

If you're still having a problem after reviewing the top solutions and running the toolkit, use the tabs on this page to select a support option.

Depending on your company's active product subscriptions and/or paid Support offers, convenient solutions are available to manage your Surface device support requests individually and in bulk. Follow the link that best fits your company's profile.

You manage your devices with Intune

Built into Intune, the Surface Management Portal provides a centralized solution to self-serve, manage, and monitor Surface devices at scale. Get support.

You have a Microsoft 365 Subscription

The Microsoft 365 Surface Support Portal provides a self-serve, centralized solution to look up current warranty and protection plans, create service requests, and track the status of device repairs. Get support.

You have a Premier or Unified Support contract

Create, Manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths.

Learn more or Get Support.

All other business customers

To expedite your service requests, make sure to include your devices serial numbers.

US and Canada Customers who don't currently have an Intune or Microsoft 365 subscription: an enhanced Support experience offering self-serve functionality is now available for your region. Start using the new platform today: Get Support.

For detailed instructions on the initial sign-up process, see Streamline access to Surface Portals for commercial customers.

Still need help? Go to Microsoft Community.