Surface Pro will not recognize multi-function printer as a printer

Question

One of the Surface Pros in our office will not allow printing to our MFP (Sharp MX-3070V). Any time the Surface is connected to the printer, it will only appear as a scanner on the devices menu and is unavailable for printing. We had a similar problem with other Surfaces in our office, but we fixed them by removing and reinstalling the driver for the MFP. However, that solution has not worked for this computer. The driver seems to install successfully, but the installation process won't connect to the printer fully. The Surface will connect with another printer in our office just fine, this is the only problem printer. Are there any other solutions that we could try to fix this?

EDIT: We got the Surface Pro connected by choosing the option, "My printer is a little older" when setting up. I'm unsure why it worked this way, but it's at least working now!

*** Moved from Windows / Windows 11 / Devices and drivers ***

Answer 1

If this printer supports your win version then install the fullfeature software from that printer maker & follow the setup prompts

Answer 2

Having the same issue with a Microsoft Surface not wanting to print to a Sharp printer. It's connected technically, but we have the printer set up to ask for a code to print...it doesn't do that and it also doesn't actually print. Were you successful in fixing this issue, and if so what did you do?

Answer 3

Thank you so much for offering help with this issue. Though it didn't get resolved through this, I will continue to reach out to remote support. I appreciate your help!