enable or disable smart charging

Question

My surface app is not displaying an option to enable or disable smart charging, as you can see on the attached image I can view smart charging instructions but there's no option to enable or disable it

Answer 1

Hi Hussain_02,

Thank you for reaching Microsoft Community.

Smart charging is always active and turns on automatically when it detects your device is plugged in for prolonged periods or used at elevated temperatures. Only some Surface devices can manually pause smart charging, which does not include Surface Laptop 4. To see compatible devices, go to Caring for your Surface battery and look for devices that don't have an asterisk (*).

For Surface Laptop 4 and the other Surface devices that support Battery Smart Charging but have an asterisk (*), a battery with a heart icon won’t appear. To fully charge your Surface, you'll need to follow the Battery Smart Charging steps above in Surface features to optimize your battery longevity.

If you would like to provide your feedback and suggestions on how to improve this feature, please click the Feedback button in the lower right corner of Surface app or visit Send feedback to Microsoft with the Feedback Hub app - Microsoft Support to use the Feedback Hub.

I wish you all the best and stay safe!

Kind regards,

Lavenia

Answer 2

I don't need Microsoft to tell me when I should have my laptop fully charged, I decide when to travel and when I need it fully charged, jeez !!!

Answer 3

The Surface Laptop 5 and Surface Dock 2 have been a half-baked disaster since I purchased them, in mid Jan and early Feb, from the outset.
They are half-baked.
Initially:

I had to install Chrome as Edge kept crashing

• when streaming, audio and video get out of sync
• when initially streaming video (various sources tested) audio is delayed for a variable period
• Then the Surface Dock 2 failed to make an Ethernet connection to a network switch using its integral RJ45 port
• Using the Dock’s RJ45 Ethernet port and connecting the HDMI adapter via a USB-C port eventually causes the Dock to cease passing all HDMI and Ethernet traffic. To clear this problem, the Dock has to be rebooted. This solution is not permanent as the failure scenario repeats some unpredictable time later.

After 2023-01 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5022360) was installed on Monday 6 Feb 2023 some of these problems were resolved, to an extent.

Edge can now be used without crashing

On 14/15 Feb 2023 the following updates were installed:

• 2023-02 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5022845)
• 2023-02 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5022497)

These seem to have addressed most of the issues, although the settings screen for the Ethernet connection still seems to think the connection is via WiFi

• the external monitor only functions when connected to the Laptop 5 USB-C port using the MS Adapter

Hard resetting the Surface Dock 2 has allowed the external monitor to be connected to the external display using an MS HDMI to USB-C adapter, but only in one of the two USB-C display ports of the Dock 2.

Now I am plagued by the issue of re-enabling smart charging. Which simply doesn't happen, manually or when the Surface Laptop 5 is reconnected to the Dock. By this stage it did not surprise me that the Dock 2 had to be hard reset when the Laptop 5 was reconnected.

Can you give me one reason why I should keep the laptop and dock? I have been a Microsoft customer over 40 years. I wish I'd never bought one of their computers.
Dealing with a Business support engineer was not helpful, he didn't fix anything the software updates did that.

Answer 4

Here's how to turn it off and on:

How to charge your Surface laptop to 100%: The smart charging mystery | PCWorld

I haven't downloaded the Surface App yet, but I'll be trying this shortly.

Answer 5

This "feature" is beyond frustrating, every time I take my surface off the charger it's only at 77% and therefore dies before I can make it through long meetings, workshops, etc... When I lookup how to disable it requires the "surface" app which no one uses and is often removed by any company that images their machines. Many organizations even lock down the app store for increased security and don't allow installing apps like this. So why in the world would Microsoft do it this way? Can you please tell me how to disable this through the registry, so it stays disabled (like forever)? I'm sure the intention was good, but I'm far more concerned about my battery lasting through the day and serving current needs than I am about how it's held up five years from now.