How to reset authenticator app

Question

I have recently gotten a new phone and because of this - my Microsoft apps are not working . specifically, the Microsoft authenticator app. It keeps trying to get me to verify a number on the app.. in order to sign / in/ to the app- without giving any place to put the number for verification.

I can’t access my copilot on my phone and I’ve tried to make both apps forget my account to just resign in but nothing is working

Answer 1

Hi NavaLior Ayuso 

Welcome to Microsoft Q&A Forum. Thanks for reaching out and sharing your issue.

Since you're unable to access your Microsoft apps due to issues with the Microsoft Authenticator app on a new phone, here are the steps you can take to regain access:

If You're Using a Personal Microsoft Account (@outlook.com, @hotmail.com, etc.)

• Fill out the Recovery Form
• Contact Microsoft Support directly via: Customer service phone numbers
• You can also submit a support ticket: Contact - Microsoft Support 

If You're Using a Business (Work or School Account)

• Contact your Global Administrator and ask them to follow this official guide to reset your two-factor authentication
• If you are the only Global Admin and locked out, you can contact Microsoft support directly by phone for account recovery: Customer service phone numbers - Microsoft Support 

I hope the details provided will assist you effectively. If you need further assistance, please feel free to reach out.

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