Outlook 365 / Win 10 - cannot edit/create rules

Julian Floyd 96 Reputation points
2021-01-18T20:50:54.177+00:00

I have seen similar questions asked on several forums but have yet to see a clear solution.

I am running Office 365 (latest version - just updated) and Win 10 Pro (also latest version 20H2).

I have a number of rules in outlook that forward / file / manage emails (these were originally imported from Outlook 2010). When I try and edit existing rules or create new ones Outlook freezes or crashes - when it comes back to life the changes have not saved.

Most suggestions I have seen say reinstall Outlook but I have not read that it helps.

How can this he fixed to ensure rules can be edited and created?

Thanks,
Julian

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Tran Trung Hieu 1 Reputation point
    2021-01-19T03:25:27.207+00:00

    I faced the same, since Jul 2020. On many forums, users conclude that it might be a error from Outlook update. So, we might wait for next patch from Microsoft. Haizzz


  2. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-01-19T07:31:18.497+00:00

    Hi @Julian Floyd ,

    What's the version of your Outlook? (File > Office Account > About Outlook). I have been using Outlook 365 Version 2008 (Build 13127.21064 Semi-Annual Enterprise Channel) recently and seems have not met issues like yours yet.
    57899-14-52-55.png

    By the way, in order to conduct further researches on your issue, please try the following suggestions to troubleshoot your issue:

    • There could be some add-ins or custom registry keys in your Outlook client that cause issues like this, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and try the Outlook rule feature again to see if the issue has any difference.
    • A corrupted Outlook profile can also lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference. Notice, to exclude other factors as much as possible, please do not import your old rules here, just try creating new Outlook rules here and see if the issue could be reproduced again.

    If you have any update about this issue, please feel free to post back.


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  3. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-01-22T08:48:33.967+00:00

    Hi all,

    Thanks for all your feedback here.
    I would try to upgrade my Outlook to the same version as yours and check if the issue would has any difference.
    If I got any further updates, I will post back here.

    Thanks for your patience and support.


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  4. Julian Floyd 96 Reputation points
    2021-02-13T11:54:14.24+00:00

    I get this when I try and edit rules and Outlook crashes - help please!

    Faulting application name: OUTLOOK.EXE, version: 16.0.13628.20380, time stamp: 0x601eed34
    Faulting module name: ntdll.dll, version: 10.0.19041.804, time stamp: 0x4544b4a1
    Exception code: 0xc0000409
    Fault offset: 0x000000000008bf8f
    Faulting process id: 0x3e84
    Faulting application start time: 0x01d701fcb1f86d82
    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: b7fcfcf7-c73b-40c1-8fc8-d2131a3779e0
    Faulting package full name:
    Faulting package-relative application ID: