Edge "Not Responding" for basic actions while using browser

Question

Edge installed an update around mid-January 2021 and ever since then when I perform normal actions on webpages the browser freezes and displays "Not Responding" in a banner at the top of the screen.  After a minute or two, the banner clears and I can resume using Edge.

I might understand if that message displayed when going to an unusual webpage, but this is happening when I send an email when logged into Yahoo, Hotmail or other sites.  Why would Edge freeze when sending some type of webmail?  This is only one example of when the issue occurs.

I have checked my cache and also regularly run Disk Cleanup to removed temporary files, so that's not the cause.

Has anyone else experienced similar issues with Edge "Not Responding" for simple actions?

Answer 1

Good Day TF,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

Reset the Edge

-Open Edge and click the 3 dots at the upper right side of your screen.

-Go to Settings

-Look for Reset Settings

-Click Restore settings to their default values.

(This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.)

Once done proceed with these steps.

-Open Edge and click the 3 dots at the upper right side of your screen.

-Go to Settings

-Click on System

-Look for "Use Hardware Acceleration when available" and turn it OFF

-Click "Open your computer Proxy Settings"

-Turn OFF "Automatically Detect Settings"

Restart your computer and observe the Edge.

If issue persists, you can re-install the Edge browser using the link below.

Download this version 88.0.705.74

https://www.microsoft.com/en-us/edge/business/d...

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

for me, it always happened when i had too many apps running in the background, maybe that's it?

I'm not aware of the number of apps, but to make sure we're saying the same thing, do you mean a large of number of tabs open in Edge?

Also, as a data point, nothing has really changed in how I use Edge before or after this issue started.

Answer 3

for me, it always happened when i had too many apps running in the background, maybe that's it?

Answer 4

Hello TF_Hotmail, welcome to the Microsoft community, my name is Bruno Leonel, an independent consultant and I would be happy to help you.

Here are some solutions you can try:
Run the Windows Store Apps troubleshooter.
Select the Start button and select Settings> Update and security> Troubleshooting, and from the list, select Windows Store apps> Run troubleshooting.

Look for System files that may be damaged. Right-click on the start icon and select Command Prompt (Admin). In the command prompt window type sfc / scannow and hit enter.

If Microsoft Edge fails after some time using, try to delete cached files and data. In Microsoft Edge, select the “…” icon at the top of the corner and select Settings> Clear Browsing data, select Choose what to clear and then choose cached data and files.

Reset your browser settings by going to Control Panel> Internet Options> Advanced> Reset. Then restart your Windows

Check for updates to Microsoft Edge within settings.
On Windows, search for and open Windows Update Settings.
Click Check for updates. If updates are available, they will begin to install automatically.
After installing the updates, restart your computer if necessary.

I hope this helps, feel free to post again. We will be ready to help!

Hello,

Thanks to everyone who provided suggestions. Given that the proposed fixes varied, I started with the troubleshooter recommendation before I made changes to the settings.

Here's the result I received:

"Hanging or crashing apps Not fixed

Reset hanging or crashing apps Completed"

and

"Problem with BITS service : The requested service has already been started.

System.Management.Automation.RemoteException More help is available by typing NET

HELPMSG 2182. System.Management.Automation.RemoteException"

I presume that an Edge banner stating "Not Responding" is hanging, but the computer could not fix it.

Any insight or guidance to the troubleshooter results before I attempt any setting changes?

Thanks again,

TF

Answer 5

These instructions only affect the legacy version of Edge, not the new one to which the forum you posted in is devoted.