Account Not Syncing with Microsoft Edge Anymore??

Question

It seems like my account is having issues syncing with the server. After 5 attempts at reaching out to Microsoft support, who have told me to troubleshoot the issue which i had already done and reinstall windows entirely. The same issue persists on multiple devices. When I go to turn on sync, and click enable, the page will blink for a second then say/show "Not Syncing". I tried everything, resetting sync, signing out/back in, repairing Edge, the only progress i've seen was going to edge://sync-internals and clicking "Disable: Clear Server Data".Resetting sync would also be stuck at 0%.

That would show me my profile is "Setting up". But in reality, "edge://sync-internals" would have "Setup in Progress : False". There in red I can see following i highlighted:

Representatives keep saying / making me do the same thing and ignoring the fact that it is a SERVER issue. Or my account being blocked, because when I create a new profile it syncs just fine, but that email is not the one i have office 365 on. I have to use it on this account/email. I was having no issues for years until 3 days ago. I have attached photos for reference.

Please help! I've tried just about everything. Multiple representatives, clean install windows. signing in/out, resetting sync. Repairing edge. Im almost going to give up and use Chrome.

Thanks

Answer 1

Hello ramezian

Welcome to Microsoft Community.

Regarding to your information I assume that you can't sync your account data in Edge.

Based on the screenshot you provided, it appears that there has been a problem with your account verification.

If the issue is occurring on multiple devices and you have already reinstalled the system, it is likely not a local problem with Edge.

It seems that there is an issue with your account causing this. We cannot handle account-related problems on this forum, but you

can try changing your account password and logging in again.

Add or remove an email alias in Outlook.com - Microsoft Support

How to change your Microsoft account password | Xbox Support

Alternatively, you can try changing your account alias. If the issue persists, you can contact the Edge development team through

the Feedback feature(Alt+Shift+I)in Edge and wait for them to fix the problem.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist

Answer 2

Hi,

Thanks for the reply. I have a passwordless account, i use the microsoft authenticator app to log in. Does that make a difference? Should i remove the passwordless account and add a password and see if that works? I just don’t understand because everything else microsoft related (Office 365 subscription), Windows activation , lets me log in totally fine with no issues.

Answer 3

Any update on this? I submitted extensive feedback to microsoft Edge team and haven’t heard back in over a month i’m still having this issue.

Answer 4

maybe it's too hard for them to fix it XD

Answer 5

Facing the exact same issue, after clicking on "reset sync" button was able to replicate the issue on other account as well. I don't know why even ship feature which can break whole account. Sync won't work on different device or different version of edge tested it myself.
Chrome looking better option right now or Mozilla.

Some other users also facing same issue but nothing so far over a months now.

Reddit -Sync settings greyed out : MicrosoftEdge (reddit.com)

-Sync not Working : MicrosoftEdge (reddit.com)

MS community - Synchronization problems; I can't activate synchronization. - Microsoft Community

-edge browser synch stuck - Microsoft Community

-Sync not working. - Microsoft Community

-MS Edge is not syncing, re-sync or resetting. - Microsoft Community