Account Not Syncing with Microsoft Edge Anymore??

Question

It seems like my account is having issues syncing with the server. After 5 attempts at reaching out to Microsoft support, who have told me to troubleshoot the issue which i had already done and reinstall windows entirely. The same issue persists on multiple devices. When I go to turn on sync, and click enable, the page will blink for a second then say/show "Not Syncing". I tried everything, resetting sync, signing out/back in, repairing Edge, the only progress i've seen was going to edge://sync-internals and clicking "Disable: Clear Server Data".Resetting sync would also be stuck at 0%.

That would show me my profile is "Setting up". But in reality, "edge://sync-internals" would have "Setup in Progress : False". There in red I can see following i highlighted:

Representatives keep saying / making me do the same thing and ignoring the fact that it is a SERVER issue. Or my account being blocked, because when I create a new profile it syncs just fine, but that email is not the one i have office 365 on. I have to use it on this account/email. I was having no issues for years until 3 days ago. I have attached photos for reference.

Please help! I've tried just about everything. Multiple representatives, clean install windows. signing in/out, resetting sync. Repairing edge. Im almost going to give up and use Chrome.

Thanks

Answer 1

Facing the exact same issue, after clicking on "reset sync" button was able to replicate the issue on other account as well. I don't know why even ship feature which can break whole account. Sync won't work on different device or different version of edge tested it myself.
Chrome looking better option right now or Mozilla.

Some other users also facing same issue but nothing so far over a months now.

Reddit -Sync settings greyed out : MicrosoftEdge (reddit.com)

-Sync not Working : MicrosoftEdge (reddit.com)

MS community - Synchronization problems; I can't activate synchronization. - Microsoft Community

-edge browser synch stuck - Microsoft Community

-Sync not working. - Microsoft Community

-MS Edge is not syncing, re-sync or resetting. - Microsoft Community

Same issue here. No one cares, it seems at Microsoft. I shared my screenshot via feedback option in edge number of times. Nothing till date. Facing this issue now since more than a month. I even changed the password. Deletes all history and activity - both from browser and by navigating to account.microsoft.com/privacy. Using two browsers at a time - Chrome because it syncs across OS - I have dual booting with Windows / Linux and Edge because all my bing ai chat history is linked to this account - I use it regularly for coding help.

Answer 2

I am facing same issue and shared feedback with screenshot with MS team through edge. But till date no resolution.

Answer 3

I found the resolution guys. Just give up and switch to Chrome or Firefox, whichever you prefer 😂 I chose firefox for privacy reasons and less ram usage. I gave up on this but glad i’m not alone.

Answer 4

LMAO THE ISSUE HAS BEEN RESOLVED. GO AND UPDATE MS EDGE IN SETTINGS AND AFTER RESTARTING SYNC SHOULD WORK WITH NEW VERSION. THEY ACTUALLY LISTENED TO US HAHA.

Answer 5

They just fixed it for me with the new microsoft edge update lol. 3-4 months later. Go and update edge, should work now. So weird.