Mouse doesn't work in Microsoft Word to select text, or highlight text to copy or add features such as bold/italics/underline.

Question

After pasting an E-mail into a Microsoft Word document (which I do all the time), my mouse stopped working to click anywhere in the document and it won't allow me to use the side scroll bar.  I can still click on tabs and commands up top and the page up and down buttons, but I can't highlight text to underline/bold/italics or to copy or move around in the document.  I use these features all the time and am very frustrated.  I can still do all of these things in other applications such as E-mail, Facebook, Internet but not in Word.  Please help.  I have already checked my mouse settings and drivers and they are all up-to-date without errors.  I have restarted my computer; the only next step I can think of is reinstalling Microsoft Office Professional 2007.  I appreciate any assistance you can provide.  Respectfully, Julie

Answer 1

Hi,

These are the current Support Forums.

Check with the Office Experts here : (re-ask your question in the appropriate groups)

Answers - Office Forums - Word

http://answers.microsoft.com/en-us/office/default.aspx#tab=2

Answers - Office Forum - Installing, Upgrading, and Activating Microsoft Office Products

http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads?lc=1033&filter=answered

Answers - Office Forums

http://answers.microsoft.com/en-us/office/default.aspx

Hope this helps.

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The below are no longer supported.

Check with the experts here :

Discussions in Word Application Errors

http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.word.application.errors&lang=en&cr=US

Office Discussion Groups

http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx

and here :

Discussions in microsoft.public.word.application.errors

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.word.application.errors&cat=en\_us\_f09268b3-8479-4cea-8037-d168d96833ac&lang=en&cr=us

Welcome to Microsoft Discussion Groups

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?guid=1A61081E-1F66-5F7F-B5BA-04767E55A63B

Hope this helps.

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Rob - Bicycle - Mark Twain said it right.

Answer 2

I just looked elsewhere for an answer, and this was helpful, http://blog.benhall.me.uk/2009/04/word-2007-mouse-doesnt-work-cant.html

It says to press CTRL when starting Word, which will start the program in safe mode. I just tried it and it worked for me!

Also, that particular blog gives a link to this:

http://support.microsoft.com/default.aspx/kb/921541

That suggests deleting the registry key HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\D

I haven't tried that yet, but since I have no intention of pressing Ctrl every time I want to start Word, I'm sure I will be trying that soon. It seems that our problem has been a common one.

Ciao,

Sara

Answer 3

My Word 2007 using Vista Home Edition worked last weekend, but this weekend I was unable to open a Word document that was attached to an email, without having to save it to my hard drive.  I also encountered the problem of not being able to navigate through the Word document using my mouse.

I log into my pc as a 'user' not 'administrator' and I tried the option of opening Word in safe mode, which worked, but in order for me to change the 'Contribute' add-in I need to log in as 'administrator'.  When I did this I noticed that there was A Windows Vista Service Pack 2 waiting to install.  Afte I installed it and logged in as a 'user' all the previous problems were rectified.  I didn't try the 'Contribute' add-in.  Most of the Windows Updates work automatically through my 'user' log in, but for some reason the SP2 needed me to log in as 'adminsitrator'.  It seems like there was a changeover of updates.  I remember that there was an Windows update about 4 days ago which installed. Cheers Steve.

Answer 4

Hello julie, your not the only one that seems to be having problems with Microsoft word document I have been using this for the last six years to do my assignment that I have been studying. I have noticed in the last 1 month that it has locked me out all together and I have been using the older Microsoft Word which came with my computer 6 years ago. I have had no trouble with it until now. I don't think that it has anything to do with the computer I think it has to do with Microsoft Word. After trying to use it on the computer today it has now deleted somehow the whole file I can't even use the Microsoft work to restart the program.

Answer 5

Hello John I have had the same problem as Julie except I have been using the old program that came with my computer 6 years this program has been working fine until last month when it locked me out and now it has been wiped altogether it won't even run off Microsoft works. I use this program all the time to do my assignments and have now had to go to office.31 which I was told by a tech from windows that has helped me to get my computer running faster. I don't know what to do and I am now going to be going to uni next year.