error code: 80240016

Question

Since November 2008, Windows Update on my Vista hasn't been functioning. It detects that there are updates available, but when I give the command to download, it attempts to and then say it failed. It's the same case when I tried to install the new Windows Live Messenger.

I've tried all the troubleshooting that Windows had to offer, and now I'm stranded. I'd really appreciate your assistance. The error code it gives me is 80240016 and tells me that windows update is currently installing other updates. But i don't see any other updates being installed!

Your help would be much appreciated!

Answer 1

Hi cambridgemist,

Thanks for posting your response.

Here is a KBarticle involving the error you are receiving - http://support.microsoft.com/kb/959894

The article discusses running the Malicious Software Removal Tool and Verifying the necessary services are configured correctly.

I want include a link to information provided on another community post involving this same issue.  If the above article does not help in resolving the issue, please refer to this POST for further steps. (Kudos - goes to Michael Murphy involving the Community forum response to the error received.  )

Here is the link;  http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/d5d9550e-1668-425f-aea0-9ac7abcd6693

Please let us know if this assists you or if further suggestions are needed.

Kind regards,

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Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

Answer 2

I have tried everything and nothing works: I have noticed that I am unable to download spybot, go to microsoft maleware removal download site and numerous others; the error code is that I cannot connect to the website.

Answer 3

hi Debbie/Pibes Chorros,

I tried that and now it gives me a different error code. error code: 80244019

I saved the .BAT file in my main disk drive root folder. Should I save it somewhere else?

Jason

Answer 4

Hi cambridgemist,

Thanks for posting your question to the answers.microsoft.com community forum.

Just wanted to check with you to verify if this issue has been resolved, or if you need further suggestions from us.

Please let us know the status of this issue so we may offer further suggestions if needed.

Regards,

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Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

Answer 5

to solve your problem please do the following:

Run a SFC scan, To do this, follow these steps:

1. Open an elevated command prompt. To do this, clickStart, click All Programs, clickAccessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. Type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

Stopping services pertaining to Windows Update

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2.     If you receive a notification from User Account Control simply click Continue.
3.     At the command prompt, type the following, commands and then press ENTER after each command.

net stop wuauserv

net stop bits

net stop cryptsvc

4.     Please do not close the Command Prompt window.

Renaming folders pertaining to Windows Update

1.     At the command prompt, type the following commands, and then press Enter after each command:
2.     ren %systemroot%\System32\Catroot2 Catroot2.old
3.     ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
4.     Please do not close the Command Prompt window.

Registering DLL’s pertaining to Windows Update

1.     Please copy and paste the following text into a new Notepad document, and save the file as WindowsUpdate.BAT
2.     If saved correctly the icon will change from a Notepad file to BAT file which has two blue cogs as its icon.

-or-

3.     You can manually type each command at the command prompt:

regsvr32 c:\windows\system32\vbscript.dll /s

regsvr32 c:\windows\system32\mshtml.dll /s

regsvr32 c:\windows\system32\msjava.dll /s

regsvr32 c:\windows\system32\jscript.dll /s

regsvr32 c:\windows\system32\msxml.dll /s

regsvr32 c:\windows\system32\actxprxy.dll /s

regsvr32 c:\windows\system32\shdocvw.dll /s

regsvr32 wuapi.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wucltui.dll /s

regsvr32 wups2.dll /s

regsvr32 wups.dll /s

regsvr32 wuweb.dll /s

regsvr32 Softpub.dll /s

regsvr32 Mssip32.dll /s

regsvr32 Initpki.dll /s

regsvr32 softpub.dll /s

regsvr32 wintrust.dll /s

regsvr32 initpki.dll /s

regsvr32 dssenh.dll /s

regsvr32 rsaenh.dll /s

regsvr32 gpkcsp.dll /s

regsvr32 sccbase.dll /s

regsvr32 slbcsp.dll /s

regsvr32 cryptdlg.dll /s

regsvr32 Urlmon.dll /s

regsvr32 Shdocvw.dll /s

regsvr32 Msjava.dll /s

regsvr32 Actxprxy.dll /s

regsvr32 Oleaut32.dll /s

regsvr32 Mshtml.dll /s

regsvr32 msxml.dll /s

regsvr32 msxml2.dll /s

regsvr32 msxml3.dll /s

regsvr32 Browseui.dll /s

regsvr32 shell32.dll /s

regsvr32 wuapi.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wucltui.dll /s

regsvr32 wups.dll /s

regsvr32 wuweb.dll /s

regsvr32 jscript.dll /s

regsvr32 atl.dll /s

regsvr32 Mssip32.dll /s

Restarting services pertaining to Windows Update

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2.     If you receive a notification from User Account Control simply click Continue.
3.     At the command prompt, type the following, commands and then press ENTER after each command.

net start wuauserv

net start bits

net start cryptsvc

exit

4.     Now please reboot, then check for updates using Windows Update to see if the issue has been resolved.

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Today was a good day, I didn't have to use my AK.