error code Warning For full performance, connect a higher capacity AC adapter

Question

I continue to get this Warning box which appears and disappears constantly.  How to I get rid of this?  It just started several days ago.  Computer is new, no known viruses.

Thank You

Answer 1

Contact the Manufacturer for a Warranty Claim/Advice.

The info below should be useful for you:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1839150&prodTypeId=321957&prodSeriesId=1839150&objectID=c00722465

DESCRIPTION

If connecting a Smart AC power adapter with a lower power rating than required by the notebook, the Smart Feature of the notebook will display one of the following popup messages from the System Tray:

Message # 1

For full performance, connect a higher capacity AC adapter

Message # 2

Smart AC adapter power output is too low for this computer

SCOPE

The specific notebook PCs affected by this feature are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

This message occurs as part of the Smart communication feature between the power supply and HP notebook PCs and docking stations. The AC Adapter has notified the system of the power capacity of the attached power supply.

Cheers.

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Mick Murphy - Microsoft Partner

Answer 2

Hi,

Check with your System maker's Support and their forums (if any) for known issues. Sounds

like a hardware issue so check with who you purchased the system from as well as the System

maker's support for warranty claims. The more you try to fix it the more they will claim it is

something you did and its probably not a user serviceable error anyway.

Hope this helps.

---

Rob Brown - MS MVP : Bicycle - Mark Twain said it right.

Answer 3

I had the same problem with that stupid pop up... I just unpluged the power cord from the laptop (the pop up went away immediatly... THANKFULLY), then unpluged the cord from the laptop to the ac adapter and then repluged everything back in and the pop up didnt come back...

hope this helps someone =)

Answer 4

I had 2 adapters (apart from the one for the docking station) and that way I could always leave one at work and one at home.  I started getting this message when using the one at home, but usually if I unplugged the cord from the brick and reconnected it, it wouldn't show that message again for a while.

One night, I noticed my computer running extremely slowly - so I ran a virus scan.  Nothing found.  Rebooted, and it wouldn't even get past the BIOS.  The adapter had been malfunctioning (which caused the message) and a surge finally hit just right to fry my motherboard.  I didn't realize it was the adapter at the time, but after the second motherboard replacement I realized it happened both times when using that adapter.  No more problems after using that adapter.

Luckily it was a work laptop so I didn't have to worry about the repairs myself, but if you see this message, DON'T IGNORE IT long-term.  It might be just a need to reconnect the parts, but if you see the message multiple times, replace the adapter or you may damage your laptop.

Answer 5

thank you so much it worked for me.