error code Warning For full performance, connect a higher capacity AC adapter

Question

I continue to get this Warning box which appears and disappears constantly.  How to I get rid of this?  It just started several days ago.  Computer is new, no known viruses.

Thank You

Answer 1

Contact the Manufacturer for a Warranty Claim/Advice.

The info below should be useful for you:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1839150&prodTypeId=321957&prodSeriesId=1839150&objectID=c00722465

DESCRIPTION

If connecting a Smart AC power adapter with a lower power rating than required by the notebook, the Smart Feature of the notebook will display one of the following popup messages from the System Tray:

Message # 1

For full performance, connect a higher capacity AC adapter

Message # 2

Smart AC adapter power output is too low for this computer

SCOPE

The specific notebook PCs affected by this feature are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

This message occurs as part of the Smart communication feature between the power supply and HP notebook PCs and docking stations. The AC Adapter has notified the system of the power capacity of the attached power supply.

Cheers.

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Mick Murphy - Microsoft Partner

Answer 2

Hi,

Check with your System maker's Support and their forums (if any) for known issues. Sounds

like a hardware issue so check with who you purchased the system from as well as the System

maker's support for warranty claims. The more you try to fix it the more they will claim it is

something you did and its probably not a user serviceable error anyway.

Hope this helps.

---

Rob Brown - MS MVP : Bicycle - Mark Twain said it right.

Answer 3

Just started having the problem this evening.  I am using the same AC adapter that came with the laptop almost 2 years ago.

However, this forum has provided the solution.

I just unplugged the power cord from the laptop, then plugged it back in. No more pop ups. 

Thanks to vaporofdeath for the suggestion.

Answer 4

thank u so much for the information u have provided me with i will go and purchase a new adapter.....