Teams issues on Mac

Question

I've basically exhausted all of my options, so hopefully I can find help here... I have a Macbook Air and I am trying to use Microsoft Teams to have video meetings. When I originally downloaded Teams to my laptop, I was able to get on and have meetings but my video wasnt working. I went into my laptop settings and allowed the camera permission to use Teams. It worked for a few days.

It stopped working and I have not been able to get it to work since. I am now not even able to JOIN a meeting at all using my laptop, but I am able to using my phone. (Which is incredibly frustrating because I want to use my laptop to see everyone on the call/share screens/etc).

Ive tried redownloading the app, updating my computer, restarting my computer, allowing access again to the camera and microphone. Nothing has worked.

The error message I get says: Something went wrong - you cant make or get calls right now. Try restarting the app. That might solve the problem

I restart and nothing works. PLEASE HELP.

Answer 1

I concur with the reinstall. For my MacBook Air (5 yrs old), my key was uninstalling, and downloading the most recent version directly from Microsoft. It also worked better that I created my account and logged in via the web browser version, so that all the Teams set-up was performed ahead of time, then installed and logged in via MacOS version.

Answer 2

Mac users, try this (it worked for me):

•. Go to your Mac's System Preferences -> Security & Privacy -> Privacy

•. Click the lock to make changes, and authenticate if necessary.

•. In the left-side panel, find Microphone and click the icon.

•. In the right-side panel, scroll down to find Microsoft Teams and click the check-box to allow Teams to access the Microphone..

(You may want to do this for the Camera setting in the left-side panel, too.)

•. Once you have allowed the Teams app to access the microphone and the camera, you need to close and re-start Teams.

Allowing Teams to access the camera and/pr the microphone will work on all cameras and microphones on your system.

Good Luck!

Answer 3

I had the same problem, i deleted teams and reinstalled multiple times. Deleted all my app cache and nothing changed. So like a genius i sign out and sign in and baam it was working. Im on mac with the latest ios update. Also go on your profile icon on teams and click on look for udate. I hope it will help.

Answer 4

I was having same issue. After I deleted Microsoft Teams app I manually deleted /Users/{username}/Library/Application Support/Microsoft/Teams folder. And re-installed application and then I saw login screen. I hope this help for others.

Answer 5

@Corlu, Murat

After I deleted Microsoft Teams app I manually deleted /Users/{username}/Library/Application Support/Microsoft/Teams folder. And re-installed application

Many thanks for posting, this fixed my problem which was that a particular chat channel was blocked from sending anything, just giving the message, 'Uploading, please wait' and never doing it, ever since I tried to upload a file to him weeks ago. This last piece of the jigsaw was what was needed.