Onedrive browsing incredibly slow after 20H2 update after setting up iCloud for Windows

Question

Been using my 1TB OneDrive with Office 365 for 5+years with iCloud for Windows. After upgrading my MS Surface Book 2 to the 20H2 Windows 10 version (or approximately at that time), browsing any folder on OneDrive has become incredibly slow (maybe 30-seconds to simply open an empty folder)! This behavior ONLY happens on my MS Surface Book 2 computer. On this and other computers (MacOS), I keep all of my files stored locally, so I am not using the "Files on Demand" feature. All folders and files are 100% sync'd on this computer (Onedrive all up-to-date). However, navigating through the files / folders only in my OneDrive folder is now incredibly slow since each click takes like 20-30-seconds or so to complete!

At the suggestion of a MS employee on the community site, he strongly recommended I reinstall OneDrive, which I did and rebuilt my local copies from scratch. Made no difference.

Then, he recommended I create a new user account, and do the same thing (disabling or deleting my old account). That actually helped (back to normal responsiveness for the Onedrive folder after downloading all my files). But then, as I rebuilt my user account to setup my 3rd party apps, email, etc. with Office 365, I found the same problem had returned.

So, I deleted that new user account, and started again with a fresh new user, installing each app I normally use, one at a time, and checking OneDrive responsiveness after each install to see if the problem existed. What I found was that after installing iCloud Desktop from the MS Store (11.6) and setting up Outlook 2016 (latest) to use my contacts, calendar and Apple email account that is when the OneDrive problem occurred! Since I share my contacts and calendar with various devices (iPhone, my wife's Mac, ...) I have to use iCloud Desktop for Windows.

I have been using iCloud for Windows for 5+ years and have never had this problem. I suspect it has something to do with the latest 20H2 Windows 10 update, but I cannot be sure. But, on my Microsoft Surface, I am hosed at this point with OneDrive and could sure use some help figuring out what to do about this since I rely on OneDrive every day for what I do on this computer!

Thanks in advance for any thoughts / insights as to what might be causing this...

Answer 1

@JLA

Based on your description, this issue occurs when using your user account to setup my 3rd party apps, email, etc. with Office 365.
Maybe this is related to user configuration.

You could try to click or tap the OneDrive icon in the taskbar or notification area, select Help & Settings>Settings from the menu.
Then uncheck Use Office applications to sync Office files that I open in Office tab to check this issue.

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Answer 2

I was having a similar problem and stumbled upon this question. I only had iCloud for Windows installed, but I hadn't had it opened or logged in. I clicked it and signed in. Also downloaded the extension for Edge and integrated into Outlook. I disabled the bookmark syncing with IE. Now, everything is back to normal speeds. Not sure which one did it but I am happy it is back and working.

Hope this may help anyone.

Answer 3

Having the same issue, but i don't have icloud installed

Answer 4

I had the same issue.
I solved it by activating the option "iCloud Drive" in the iCloud application

Answer 5

Had the same problem and got it solved by uninstalling iCloud :-(