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Outlook with work account

Kelly-Jo Seupakisi 1 Reputation point
2021-01-30T20:08:22.183+00:00

I am trying to connect my work account with my new laptops outlook and it tells me there needs to be a licence attached to my work account admin and there already is - so I am stuck!

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,976 Reputation points Microsoft Employee
    2021-02-01T03:47:40.913+00:00

    Hi @Kelly-Jo Seupakisi ,
    Welcome to our forum.

    I am trying to connect my work account with my new laptops outlook

    How did you connect to your work account(sign in office or add it as a mailbox via add account)?

    According to your description, the issue seems to be related to your license, so what's the license of your account? As I know, the license always be assigned by the admin in your organization, and we may not be able to sign in Office when there are some license confilcts. As a suggestion, if you are using Microsoft 365 account, please try to contact your admin to check the license and resolve license conflicts, for more detailed information, please refer to this article : Resolve license conflicts

    If that's not your case, please provide us with more infroation about your issue ,such as client version, account type, screenshot of your error(Note: please hide your personal information for security), so that we could further confirm your issue.

    Hope your issue would be resolved soon.

    If the response is helpful, please click "Accept Answer" and upvote it.
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