Outlook with work account

Kelly-Jo Seupakisi 1 Reputation point
2021-01-30T20:08:22.183+00:00

I am trying to connect my work account with my new laptops outlook and it tells me there needs to be a licence attached to my work account admin and there already is - so I am stuck!

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
    2021-02-01T03:47:40.913+00:00

    Hi @Kelly-Jo Seupakisi ,
    Welcome to our forum.

    I am trying to connect my work account with my new laptops outlook

    How did you connect to your work account(sign in office or add it as a mailbox via add account)?

    According to your description, the issue seems to be related to your license, so what's the license of your account? As I know, the license always be assigned by the admin in your organization, and we may not be able to sign in Office when there are some license confilcts. As a suggestion, if you are using Microsoft 365 account, please try to contact your admin to check the license and resolve license conflicts, for more detailed information, please refer to this article : Resolve license conflicts

    If that's not your case, please provide us with more infroation about your issue ,such as client version, account type, screenshot of your error(Note: please hide your personal information for security), so that we could further confirm your issue.

    Hope your issue would be resolved soon.


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