Microsoft Teams - Status issues not updating or displaying the correct status of a user

Tracey Edwards 31 Reputation points
2021-02-03T19:57:11.837+00:00

My company uses Microsoft Teams for chats, video calls, meetings, etc. The users status doesn't always update and stay updated for the status you pick. It may show correct for your viewing but not your team members. At times it doesn't hold my status on my end. It auto-changes status, for example, it may say I am away but I am really available. I didn't select away as my status. I change to available but it still shows away to my team members. Is this a known issue? How can it be resolved? It is causing communication issues for my company and our work flow.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Breton, Danny 26 Reputation points
    2022-01-26T15:51:24.63+00:00

    Same issue here. We are using Teams on Ubuntu 20.04 and status stop updating almost every time a meeting ends or when it switches to away during inactivity periods. Reset Status sometimes work but most of the time I need to restart Teams.

    2 people found this answer helpful.

  2. Davide Garatti 11 Reputation points
    2022-02-09T15:45:33.467+00:00

    We are using Teams (version 1.4.00.26453) on Ubuntu 18.04.6 LTS And we have the same problems,
    it is very difficult to manage because after a few meetings you are no longer in the right state, with all the consequences for colleagues .

    in the previous version this problem was not present.
    Thanks

    2 people found this answer helpful.

  3. Robert R 11 Reputation points
    2022-05-18T02:19:39.843+00:00

    This solution seems to work if you have the Teams app on your phone. Log out of Teams on your computer, change the status on your phone, log back in to Teams on your computer, and it should be be fixed.

    2 people found this answer helpful.
    0 comments No comments

  4. JimmyYang-MSFT 45,591 Reputation points Microsoft Vendor
    2021-02-04T02:16:33.81+00:00

    Hi @Tracey Edwards ,

    Does this issue persist all the time?

    In this case, please try to “Reset status” in Teams profile settings. Also, you can try to set the status manually and the status duration time.

    63703-3.png

    In addition, please make sure the client is the newest version.


    If the response is helpful, please click "Accept Answer" and upvote it.

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  5. Ilyas Sayed 6 Reputation points
    2021-02-10T21:01:14.487+00:00

    Hi, @Tracey Edwards ,
    Maybe you could check this setting In Teams as well, your Outlook might be interfering with the availability according to the calendar.

    Teams could be set as the default conversation app in Outlook
    In Teams, click on your User Account Icon, Click Settings. Un check the "Register Teams as the chat app for Office" checkbox. Restart Outlook, or machine if needed.