Microsoft Teams - Status issues not updating or displaying the correct status of a user

Question

My company uses Microsoft Teams for chats, video calls, meetings, etc. The users status doesn't always update and stay updated for the status you pick. It may show correct for your viewing but not your team members. At times it doesn't hold my status on my end. It auto-changes status, for example, it may say I am away but I am really available. I didn't select away as my status. I change to available but it still shows away to my team members. Is this a known issue? How can it be resolved? It is causing communication issues for my company and our work flow.

Answer 1

I have found with people who have had this issue, removing Outlook profile and re-adding it has resolved this issue on at least 2 occasions I have come across it, if this helps.

To remove an outlook profile, Close Outlook then click on the Windows start menu > Search control panel > view under small or large icons and find 'Mail'

Click on Show Profiles, default just says Outlook, click remove, then apply, then OK.
Open Outlook and enter a profile name Outlook is ok to enter here, and restart machine or Teams and re-start/launch and then it should be ok again.

Answer 2

For Mac users, the issue could be related to the built in firewall. In MacOS settings, go to Security and Privacy and click the Firewall tab. Click "Firewall Options..." and add Teams to the list of allowed connections. This solved the problem for me at least.